Lost my shopping cart ! ! !
Our company lost the shopping cart of the products in the shop yesterday, we checked the ODR and other metrics of the account, all the metrics are within the normal range, seeking help from Amazon but all of them are responding the same way, like a robot, which is seriously affecting the normal operation of my shop, what should I do? @Troy_Amazon@Emet_Amazon@Quincy_Amazon@Jim_Amazon@Quincy_Amazon
Lost my shopping cart ! ! !
Our company lost the shopping cart of the products in the shop yesterday, we checked the ODR and other metrics of the account, all the metrics are within the normal range, seeking help from Amazon but all of them are responding the same way, like a robot, which is seriously affecting the normal operation of my shop, what should I do? @Troy_Amazon@Emet_Amazon@Quincy_Amazon@Jim_Amazon@Quincy_Amazon
1 reply
April_Amazon
Hello @Seller_6vYtPAiLSdnWF,
I believe you may be referencing the Buy Box. I can see how this would be very concerning and frustrating to understand and resolve.
I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.
You may have already opened a case concerning this issue, if so, could you provide that case ID?
Without being able to review the specifics of your account, I can provide some information to review: Become the Featured Offer and Featured Offer eligibility
Thank you for bringing your concern to our seller community. I will look for your response. Please don't hesitate to continue sharing your thoughts and questions.
April
