I NEED HELP WITH MY ACCOUNT HEALTH
We are a old seller and operate one store on Amazon for many years. other Staff uploaded many jewels in store. When I received one performance notification（I need to delete some ASIN jewels ）, I just deleted those products. But some jewels product still exist I don't know.When same situation occurs, our store are considered repeat offenders. That has threaten our account health badly. I have check every product carefully so that we don't have some jewels in our store. Please help me. I would appreciate it if you can help me.
I NEED HELP WITH MY ACCOUNT HEALTH
We are a old seller and operate one store on Amazon for many years. other Staff uploaded many jewels in store. When I received one performance notification（I need to delete some ASIN jewels ）, I just deleted those products. But some jewels product still exist I don't know.When same situation occurs, our store are considered repeat offenders. That has threaten our account health badly. I have check every product carefully so that we don't have some jewels in our store. Please help me. I would appreciate it if you can help me.
1 reply
Daryl_Amazon
Hey @Seller_Wd1q6Zcn40MQ9,
Thank you for reaching out about your account health concerns. I understand how stressful this situation can be, especially as a long-time seller on Amazon. Your dedication to resolving this issue is commendable, and I'm here to help guide you through this process.
Here's how we can address your concerns:
1. Thorough inventory review:
- Double-check your entire inventory to ensure all prohibited jewelry items have been removed.
- Use the "Manage Inventory" tool in Seller Central to review all active listings.
2. Understand prohibited items:
- Familiarize yourself with Amazon's jewelry policies to prevent future issues.
- Review the Jewelry category requirements here
3. Account health dashboard:
- Regularly monitor your Account Health Dashboard to stay informed about any policy violations or required actions.
- Access it here: https://sellercentral.amazon.com/performance/dashboard/
4. Appeal process:
- If you believe there's been an error, you can submit an appeal through Seller Central.
- Provide a detailed plan of action explaining how you've addressed the issue and will prevent future occurrences.
5. Seller support:
- For personalized assistance, contact Seller Support directly through your Seller Central account.
Remember, maintaining good account health is crucial for your long-term success on Amazon. By staying vigilant and proactive, you can avoid future issues and protect your seller account.
If you need any further clarification or assistance, please don't hesitate to ask. We're here to support you in resolving this matter and ensuring your continued success on Amazon.
Daryl
