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Seller_5qrDSJr95KKY0

I can't build international listings because source account is suspended, but it's not...

I can't build international listings and expand my products to Europe, with the "Build International Listings" Tool.

They say it's because my source marketplace account is suspended. But none of them are, all my marketplace countries are healthy.

I created a case, and the case was "transferred" with a promise to get back to me in 24-48 hours. I'ts been over a week with no response.

Can you help me with this? I'd be happy to provide screenshots and case ID for proof.

@Seller_yk3kzHpjMMa4B @Winston_Amazon @Maja_Amazon @Julia_Amazon

151 views
4 replies
Tags:Account Health, Seller Support
10
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user profile
Seller_5qrDSJr95KKY0

I can't build international listings because source account is suspended, but it's not...

I can't build international listings and expand my products to Europe, with the "Build International Listings" Tool.

They say it's because my source marketplace account is suspended. But none of them are, all my marketplace countries are healthy.

I created a case, and the case was "transferred" with a promise to get back to me in 24-48 hours. I'ts been over a week with no response.

Can you help me with this? I'd be happy to provide screenshots and case ID for proof.

@Seller_yk3kzHpjMMa4B @Winston_Amazon @Maja_Amazon @Julia_Amazon

Tags:Account Health, Seller Support
10
151 views
4 replies
Reply
4 replies
user profile
Seller_f5cnodyVjLD4S

Hi,

Assuming as you state your EU/UK account is healthy and verified, to be able to use the Build International Listings" tool you need to upgrade all marketplaces to the professional selling plan £30 p.m total (inc VAT) as currently your seller profile shows that you are on the individual selling plan for each one.

10
user profile
Simon_Amazon

Hello @Seller_5qrDSJr95KKY0,

Here Simon from Amazon, happy to help.

Thanks to @Seller_f5cnodyVjLD4Sfor the valuable insights.

Have you managed to build international listings?

Please let me know in case you still need assistance.

Best,

Simon

00
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user profile
Seller_5qrDSJr95KKY0

I can't build international listings because source account is suspended, but it's not...

I can't build international listings and expand my products to Europe, with the "Build International Listings" Tool.

They say it's because my source marketplace account is suspended. But none of them are, all my marketplace countries are healthy.

I created a case, and the case was "transferred" with a promise to get back to me in 24-48 hours. I'ts been over a week with no response.

Can you help me with this? I'd be happy to provide screenshots and case ID for proof.

@Seller_yk3kzHpjMMa4B @Winston_Amazon @Maja_Amazon @Julia_Amazon

151 views
4 replies
Tags:Account Health, Seller Support
10
Reply
user profile
Seller_5qrDSJr95KKY0

I can't build international listings because source account is suspended, but it's not...

I can't build international listings and expand my products to Europe, with the "Build International Listings" Tool.

They say it's because my source marketplace account is suspended. But none of them are, all my marketplace countries are healthy.

I created a case, and the case was "transferred" with a promise to get back to me in 24-48 hours. I'ts been over a week with no response.

Can you help me with this? I'd be happy to provide screenshots and case ID for proof.

@Seller_yk3kzHpjMMa4B @Winston_Amazon @Maja_Amazon @Julia_Amazon

Tags:Account Health, Seller Support
10
151 views
4 replies
Reply
user profile

I can't build international listings because source account is suspended, but it's not...

by Seller_5qrDSJr95KKY0

I can't build international listings and expand my products to Europe, with the "Build International Listings" Tool.

They say it's because my source marketplace account is suspended. But none of them are, all my marketplace countries are healthy.

I created a case, and the case was "transferred" with a promise to get back to me in 24-48 hours. I'ts been over a week with no response.

Can you help me with this? I'd be happy to provide screenshots and case ID for proof.

@Seller_yk3kzHpjMMa4B @Winston_Amazon @Maja_Amazon @Julia_Amazon

Tags:Account Health, Seller Support
10
151 views
4 replies
Reply
4 replies
4 replies
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Seller_f5cnodyVjLD4S

Hi,

Assuming as you state your EU/UK account is healthy and verified, to be able to use the Build International Listings" tool you need to upgrade all marketplaces to the professional selling plan £30 p.m total (inc VAT) as currently your seller profile shows that you are on the individual selling plan for each one.

10
user profile
Simon_Amazon

Hello @Seller_5qrDSJr95KKY0,

Here Simon from Amazon, happy to help.

Thanks to @Seller_f5cnodyVjLD4Sfor the valuable insights.

Have you managed to build international listings?

Please let me know in case you still need assistance.

Best,

Simon

00
Follow this discussion to be notified of new activity
user profile
Seller_f5cnodyVjLD4S

Hi,

Assuming as you state your EU/UK account is healthy and verified, to be able to use the Build International Listings" tool you need to upgrade all marketplaces to the professional selling plan £30 p.m total (inc VAT) as currently your seller profile shows that you are on the individual selling plan for each one.

10
user profile
Seller_f5cnodyVjLD4S

Hi,

Assuming as you state your EU/UK account is healthy and verified, to be able to use the Build International Listings" tool you need to upgrade all marketplaces to the professional selling plan £30 p.m total (inc VAT) as currently your seller profile shows that you are on the individual selling plan for each one.

10
Reply
user profile
Simon_Amazon

Hello @Seller_5qrDSJr95KKY0,

Here Simon from Amazon, happy to help.

Thanks to @Seller_f5cnodyVjLD4Sfor the valuable insights.

Have you managed to build international listings?

Please let me know in case you still need assistance.

Best,

Simon

00
user profile
Simon_Amazon

Hello @Seller_5qrDSJr95KKY0,

Here Simon from Amazon, happy to help.

Thanks to @Seller_f5cnodyVjLD4Sfor the valuable insights.

Have you managed to build international listings?

Please let me know in case you still need assistance.

Best,

Simon

00
Reply
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