How do I reopen a case for negative feedback removal? I can't figure it out... Please help!
I have additional evidence I can provide, but when I click on the case, it refers me back to the original case and their denial from last month. I believe I still have time to appeal the negative feedback because it is only 30 days old. I am very confident this case is eligible for removal if I had another chance to appeal. Any help would be appreciated. Here is Amazon's response below:
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Thank you for contacting Amazon Selling Partner Support.
We have received your request to remove the feedback for the order 111-4778512-8453017, and have reviewed your request. In this case, we regret to inform you that we are unable to remove this feedback, since the feedback you received was not in violation of our guidelines.
Please visit our feedback removal guidelines to learn more about the types of feedback eligible for removal.
For your reference, Amazon will remove feedback when:
The feedback includes obscene language.
The feedback includes seller-specific personally identifiable information.
The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon.
How do I reopen a case for negative feedback removal? I can't figure it out... Please help!
I have additional evidence I can provide, but when I click on the case, it refers me back to the original case and their denial from last month. I believe I still have time to appeal the negative feedback because it is only 30 days old. I am very confident this case is eligible for removal if I had another chance to appeal. Any help would be appreciated. Here is Amazon's response below:
--------------------
Thank you for contacting Amazon Selling Partner Support.
We have received your request to remove the feedback for the order 111-4778512-8453017, and have reviewed your request. In this case, we regret to inform you that we are unable to remove this feedback, since the feedback you received was not in violation of our guidelines.
Please visit our feedback removal guidelines to learn more about the types of feedback eligible for removal.
For your reference, Amazon will remove feedback when:
The feedback includes obscene language.
The feedback includes seller-specific personally identifiable information.
The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon.
4 replies
Seller_aWrza8YvWVgM1
Once it has been rejected thats pretty much it. You can reply to the case in your case log but will get an autogenerated bot response.
Seller_qTJiCxRI8PpIZ
Unless the feedback includes one of the issues listed, it won't be removed. Amazon doesn't care if the buyer leaves a review for the wrong product or if you did everything correct and the buyer still complained. Your best bet is always to double-check the way you handle everything when it comes to your product as well as your communication with buyers and hope that the positive reviews will soon hide the negative one.
