Hi @Seller_LfqqQRR4JMy4G,

Thank you for reaching out about this! I apologize for the frustration this situation has caused.

If an item you send to us as part of the Fulfillment by Amazon (FBA) service is lost or damaged at a facility or by a carrier operated by Amazon or on behalf of Amazon, we will replace that item with a new item of the same FNSKU or we will reimburse you for it.

Please note that for an item to be eligible under the FBA inventory reimbursement policy, all of the following must be true:

• The item is registered in FBA at the time it is lost or damaged.
• The item complies with FBA product restrictions and with FBA inventory requirements.
• You have sent us the exact items and quantities stated in your shipping plan.
• The shipment for the item is not in canceled or deleted status.
• The item is not pending disposal or was not disposed of at your request or because we have exercised a right to do so.
• The item is not defective and was not damaged by a customer.
• When a lost or damaged item claim is filed, under review, and during any appeals, the seller’s account must be in normal status.

Now, if you believe a mistake is being made with your reimbursement claim, please send me your case ID. I'd be happy to take a further look!

Thanks again,

Jameson