Amazon AU Account is inactive - Charged fba fee but listing are not active.
Hi there! my Amazon Australia seller account remains Inactive despite completing all verification steps.
I only sell in Australia, and my AU debit card is valid – Amazon is successfully charging me FBA storage fees for my inventory stored at BWU2.However, my listings are still inactive.
When I contact support, they tell me to fix my payment method – but how is Amazon able to charge my card for fees if there’s an issue with it?
I only sell in Australia, but the system is forcing me to add a card for Amazon Mexico, which I don’t operate in. My AU card works fine, and my inventory is stored at BWU2, ready to sell.
I’ve reached out multiple times with no resolution. This is seriously affecting my small business. Please help escalate @Ken_Amazon
Thank you,
Cassie Rose
Amazon AU Account is inactive - Charged fba fee but listing are not active.
Hi there! my Amazon Australia seller account remains Inactive despite completing all verification steps.
I only sell in Australia, and my AU debit card is valid – Amazon is successfully charging me FBA storage fees for my inventory stored at BWU2.However, my listings are still inactive.
When I contact support, they tell me to fix my payment method – but how is Amazon able to charge my card for fees if there’s an issue with it?
I only sell in Australia, but the system is forcing me to add a card for Amazon Mexico, which I don’t operate in. My AU card works fine, and my inventory is stored at BWU2, ready to sell.
I’ve reached out multiple times with no resolution. This is seriously affecting my small business. Please help escalate @Ken_Amazon
Thank you,
Cassie Rose
8 replies
Ken_Amazon
Hi @CozyAus,
Thank you for your post.
Can you share me the case ID(s) of the cases when you contacted Seller Support about your issue?
Ken
Seller_Y14JD2inDap8j
Hi @Ken_Amazon,
Thank you for your response. Below are some of the case IDs related to my Amazon AU account issues:
• 2998296993
• 2997017033
• 2983109573
• 2983096843
• 3000767363
• 3001956103
• 2947638723
• 2961709013
• 2962253723
• 2938292763
• 2947651143
• 2947545123
• 2947612093
• 2947408093
• 2927069553
• 2937984303
• 2926243583
• 2926097833
• 2925583623
Key Issues:
• My Seller Identity Verification (SIV) has been successfully completed and approved multiple times.
• I have approximately 499 ASINs stored at the FBA warehouse in Sydney, incurring storage fees without the ability to sell.
• There are no violations, performance issues, or pending compliance requirements on my account.
• Despite having a valid payment method charged regularly for FBA fees, Amazon support advises updating my charge method. This is confusing as my account continues to incur charges without being active.
• I have also registered my trademark, fulfilling all requirements to activate my AU Store for selling.
The ongoing issues have persisted for over seven months, significantly impacting my business operations. I urgently need a resolution to activate my store so I can begin selling.
I appreciate your help in addressing these concerns as soon as possible.
Best regards,
Cassie Rose
Seller_kY1OPx6oYGYYT
Exactly the same issue. Please help!! I do not understand why I am being forced to add a card for Mexico. I only sell in Australia too. Inventory is showing up as stranded for over a week.
