@Sunnie_Amazon

@Ricardo_Amazon

Order 702-6016099-6237847 was shipped and delivered with signature, despite Customer files A-Z and we even appealed and A-Z auto bots send back message as follow

We have granted an A-to-z Guarantee claim of $49.88 on order 702-6016099-6237847. We have debited the amount from your account and have counted the claim against your Order Defect Rate.

"Why is this happening?

The A-to-z Guarantee protects customers when they purchase items sold and fulfilled by you directly. Our guarantee covers both the timely delivery and the condition of items you sell. If customers are unsatisfied with either and cannot reach a resolution with you, we enable them to file a claim with us. In this case, the customer claimed an issue with order delivery and according to the tracking information, you did not ship the order on time."

The order was shipped on time and tracking proof this

Please do something about this!