New Listings are showing in Incomplete and will not go Live
I have tried to list 2 new items (handmade) and both listings have gone into my "incomplete listings" with the following message:
You are receiving this error as you may be adding Offer-Listing(s) or editing a SKU not present in your catalog or one that’s been deleted. If this was a deleted SKU, wait 24 hours before resubmitting it. If you tried to add this SKU to the Amazon catalog before, check your data and correct any errors before resubmitting. If product is being added to a marketplace from another one, it may require few hours for localization before it is valid, please check your seller account for progress or any issues.
I have been selling on here for 10 years and never had this happen before so I'm not sure why this is suddenly happening or how to fix it. I try to "edit draft" and there is a new tab that says "Supplier Description" with a Seller SKU. I have never had this tab before on a listing.
I opened a Case ID:
17200686451
I received the following reply:
I understand that you received a message while adding a new product.
"I will recommend you to use a Flat File to upload the product on the following link, you will find the templates for "List products already in Amazon's catalog" and "List products that are not currently in Amazon's catalog" use the accurate one for your case and fill of the template with the information of your product."
I don't use a flat file to upload my listings. I upload them individually 1 by 1. Is anyone else having this issue?
New Listings are showing in Incomplete and will not go Live
I have tried to list 2 new items (handmade) and both listings have gone into my "incomplete listings" with the following message:
You are receiving this error as you may be adding Offer-Listing(s) or editing a SKU not present in your catalog or one that’s been deleted. If this was a deleted SKU, wait 24 hours before resubmitting it. If you tried to add this SKU to the Amazon catalog before, check your data and correct any errors before resubmitting. If product is being added to a marketplace from another one, it may require few hours for localization before it is valid, please check your seller account for progress or any issues.
I have been selling on here for 10 years and never had this happen before so I'm not sure why this is suddenly happening or how to fix it. I try to "edit draft" and there is a new tab that says "Supplier Description" with a Seller SKU. I have never had this tab before on a listing.
I opened a Case ID:
17200686451
I received the following reply:
I understand that you received a message while adding a new product.
"I will recommend you to use a Flat File to upload the product on the following link, you will find the templates for "List products already in Amazon's catalog" and "List products that are not currently in Amazon's catalog" use the accurate one for your case and fill of the template with the information of your product."
I don't use a flat file to upload my listings. I upload them individually 1 by 1. Is anyone else having this issue?
16 replies
Seller_7Ei7ntto5WiRd
hi
i have the same issue, see here https://sellercentral.amazon.com/seller-forums/discussions/t/b0deff27-2f31-4b5e-b09a-0f6ea8f3b9b9
Seller_4a0fT0P2nCPQq
Yes! It's driving me crazy! And Amazon support has no idea how to help. What can we do to get this problem fixed. I list books...and keep getting errors. The problem is there are no errors...except Amazon themselves. I have listed items for years with no issues. Until a couple weeks ago.
Seller_7Ei7ntto5WiRd
i just fix my issue.
You delete some listing in the last days?
Seller_YkOfOTbHG5UyH
i have done 100s of listings on Amazon. Quite often the details come out glitchy or missing or inactive for a few hours up to an entire day. But often they straighten themsleves out. It is a little annoying but after you make the correct changes to a item listing just let it be for about a day to see if it all sorts itself out.
Glenn_Amazon
Hi there @Seller_M8DB4ikDs2U5w,
I'm sorry you have had difficulties completing this product. I've reviewed your Case and your submissions and it looks like you may have been successful?
If you are still having issues can you please let me know where you are at in this process? Thank you for your understanding.
-Glenn
