We lost the buy box for all the product!!!
Hello Amazon professionals
We have been selling on Amazon for several years and selling very well. Since April 30th, we have lost all the "Buy Box" lists under the "Clothing, Shoes & Jewelry" catalogue for no reason at all.
We are the sole seller and brand owner of these products. The order defect rate is 0.87, clearly less than 1, and there are no violations. Has Amazon changed the way it wins the box purchase? I hope this is a minor glitch. The purchase of boxes has dropped from 100% to 0%, and my sales volume is decreasing day by day.
Account health rating: -216
Order defect rate - 0.87%
Late delivery rate - 0%
Effective tracking rate - 99.1%
Case ID: 17669505731
It's emergency and important for us.
We really need help.
We lost the buy box for all the product!!!
Hello Amazon professionals
We have been selling on Amazon for several years and selling very well. Since April 30th, we have lost all the "Buy Box" lists under the "Clothing, Shoes & Jewelry" catalogue for no reason at all.
We are the sole seller and brand owner of these products. The order defect rate is 0.87, clearly less than 1, and there are no violations. Has Amazon changed the way it wins the box purchase? I hope this is a minor glitch. The purchase of boxes has dropped from 100% to 0%, and my sales volume is decreasing day by day.
Account health rating: -216
Order defect rate - 0.87%
Late delivery rate - 0%
Effective tracking rate - 99.1%
Case ID: 17669505731
It's emergency and important for us.
We really need help.
2 replies
Seller_MjYkUyGeccc5D
@Nano_Amazon
Nano_Amazon
I see that you try to help in here regarding the "Buy Box" issue.
Kindly if you can take a look please .
We lost all buy box suddenly and and have no idea what caused it.
Nothing change, we lost buy box on these items even though we are the only seller of the ASINs.
Case ID: 17669505731
It's emergency and important for us.
We really need help.
