Buyer Received Full Refund Without Returning the Item – A-to-Z Claim Unfairly Granted
Dear Amazon representatives and fellow sellers,
I’m reaching out with a serious concern that reflects a major vulnerability for sellers on this platform.
A buyer initiated a return for order 701-2807619-4201007. I provided the official Amazon return label with tracking number 1Z1V17R59048791648, expecting the item to be returned before any refund was issued.
However, the buyer never returned the item. The tracking clearly shows it was never delivered.
Despite this, Amazon approved the A-to-Z claim, deducted $169.20 from my account, and marked the order as defective — without verifying the return.
I submitted a detailed appeal with full evidence, yet it was rejected.
This is extremely discouraging and raises the question:
Are honest sellers being punished while buyer abuse is overlooked?
I kindly ask Amazon to reinvestigate this case and take action to prevent such unfair losses for sellers.
If any fellow sellers have experienced similar issues or have advice, I would truly appreciate your support.
@Daryl_Amazon @Ricardo_Amazon @Christine_Amazon
Buyer Received Full Refund Without Returning the Item – A-to-Z Claim Unfairly Granted
Dear Amazon representatives and fellow sellers,
I’m reaching out with a serious concern that reflects a major vulnerability for sellers on this platform.
A buyer initiated a return for order 701-2807619-4201007. I provided the official Amazon return label with tracking number 1Z1V17R59048791648, expecting the item to be returned before any refund was issued.
However, the buyer never returned the item. The tracking clearly shows it was never delivered.
Despite this, Amazon approved the A-to-Z claim, deducted $169.20 from my account, and marked the order as defective — without verifying the return.
I submitted a detailed appeal with full evidence, yet it was rejected.
This is extremely discouraging and raises the question:
Are honest sellers being punished while buyer abuse is overlooked?
I kindly ask Amazon to reinvestigate this case and take action to prevent such unfair losses for sellers.
If any fellow sellers have experienced similar issues or have advice, I would truly appreciate your support.
@Daryl_Amazon @Ricardo_Amazon @Christine_Amazon
3 replies
JiAlex_Amazon
@Seller_UMvx3p0kJc3lg
Following on your post. Let me check with the internal team, and request a second review. (I don't promise anything) once I have an update, I will let you know.
-JiAlex
