I can't restore my account for sales. Please help me.
The Amazon seller platform shows that my account has been deactivated. After clicking "Reactivate your account" in the Account Health section, I entered the business information page, which displays:
"Verification Failed
We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support/Selling Partner Support."
Then I found that all my sites have been changed to the individual plan, and I am unable to seek help from the seller support. I can't get in touch with the relevant team. What should I do to reinstate my account?
I can't restore my account for sales. Please help me.
The Amazon seller platform shows that my account has been deactivated. After clicking "Reactivate your account" in the Account Health section, I entered the business information page, which displays:
"Verification Failed
We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support/Selling Partner Support."
Then I found that all my sites have been changed to the individual plan, and I am unable to seek help from the seller support. I can't get in touch with the relevant team. What should I do to reinstate my account?
1 reply
Alejandra_Amazon
Hello @Seller_hhuWB8T5dxGmK,
It looks like you have concerns regarding the verification process.
Since the message displayed on your account states "Verification Failed", I would kindly recommend you to review your Performance Notifications so you can better understand why you have failed the verification process.
I would recommend to review the Performance Notifications that have been sent by our account verification team, before getting your account deactivated.
In case of still having doubts, I would recommend you to raise a case with our Account Health Support team.
In order to do so, please go to your Account Health Dashboard and click on "Contact Us". Describe your issue and shortly you will receive an answer with more information.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
