Boy, wouldn't that be nice! If Amazon actually put the original customer order number on the return being sent, then you would know the exact customer committing fraud. That would be way too simple! Instead, they put a FBA return order number on the packing slip, which is a bunch of numbers and letters and has nothing to do with the original order # of the customer who returned the stripped out NEW product. You have to do your own research to find out who stripped your product or swapped it out with a box of coals. They don't make it easy for you. Because simply giving out the order number the return came from would make it too easy to directly identify the source of the fraud.

You have to look up your order history, and look at the FBA returns for that product in the last 60 days to determine which customers returned them. If it's just one customer, then you have identified your thief/product swapper. You can report them via case creation under "buyer abusing return policy", and choose the option "buyer is returning items substantially different from original product". If they get enough of these reports about The fraudulent buyer, there's a prayer of a chance that they will actually suspend the buyer. More likely the buyer will lay low and order from a different seller who doesn't care enough to report the theft. We always report theft! Because we want to stay in business! But that won't get you a dime for the stolen product parts.

You would need to file a Seller Support claim under, " request FBA return order reimbursement." Then you need the FBA return order number, which is a bunch of numbers and letters, and can be found on the packing slip. You can also sort your fba order history and check the box "non-Amazon fulfilled orders" and it will bring up all the FBA return orders and find the product and the return order number that way. You will then need to drill down on the return order, find the shipping ID number where the product was returned to you, the LPN number on the return itself, the return order number, and the fnsku product number. Then and only then, if the product is missing parts and there was theft involved, they may partially reimburse you for the customer stolen product. If they destroyed the product and broke it, you get nothing. If they returned a product that originally came in a 40th anniversary collector's box, in a ziplock bag with a label on it and no original packaging, Amazon is not responsible for that. You get nothing. Your NEW $50 product is now a flea market item with no packaging, worth $8. If they modify the product and give it a new paint job , you get nothing. The only way they reimburse you is if the customer literally stole parts or stole the entire product, and swapped the product for Something Completely different. You have to be able to prove this via pictures , and maybe even a small diagram of what's missing.

But you need to report the customer for fraud or they will keep on doing it and you will have heartbreak after heartbreak until someone does report them for theft. They will steal and steal, and create false return reasons such as, " used item being sold as NEW, item broken, item missing parts etc", any false reason they can create to justify their fraudulent return. And they will absolutely destroy your voice of the customer rating. If you have 10 different products with 50 orders a piece, or 500 orders total, and one single customer returns each of those 10 products just one time, and you get 10 returns total out of 500, they will all go from perfect score Green status to RED!! ALL 10 PRODUCTS, AKA, every item they commit fraud on when they return it, will be considered "poor rating" and all 10 products at are now at risk of being suspended. Even if the only return for each product's history is all from the SAME 1 customer. But you know that when they return six orders in a row, as I have seen in the past, for six different products that you have no returns I mean zero Returns out of 50 or even 100 orders, you know that customer is straight up stealing, repeatedly returning items as damage defective or missing parts with literally zero former return history. For a single customer to get 6 CONSECUTIVE DIFFERENT PRODUCTS that are ALL damaged or stripped of parts, that you know you shipped new in Factory cases to FBA, would be like lightning striking the same tree 6 CONSECUTIVE times. It's straight up fraud. And you need to report it. Too bad Amazon doesn't let us block dishonest buyers as I have posted on my other forum. I would block the buyer the second they return a swapped out product and then that would save Amazon their lost Commission and us from losing everything , on the next 5-10 stolen orders. But Amazon won't let us block fraud. They won't even let us really contact the customer about it other than to inquire about more details on the return. All they let us do is sit back and report the fraud, watch the theft Stack Up, along with the losses, on Amazon's side and on our side, until the fraud department stop them. If no one ever reports them, they've got a free ticket to steal thousands of dollars of product, costing Amazon thousands and commission and sellers tens of thousands of dollars in swapped or stripped out orders. Great system isn't it?

All we need to do is be able to block customers we see committing fraud or having unusual suspicious activity on our side. Like they do on eBay and literally every other third-party site, BESIDES Amazon. But Amazon doesn't allow us to stop customers from ordering our own products, even if they have committed fraud the last 5 orders in a row. Just report the theft, request the reimbursement, and pray that they do something about it.