We lost the buybox due to invalid external competetive price Please help!
Good afternoon,
We lost the buybox due to an invalid external competitive price. We escalated the case and we received a message back that the internal team checked it and gave the same pat answer as the first without actually verifying that the external price was invalid. They did this even though we provided detailed info proving that the external price is invalid.
Our ASIN is B09R288M3Z. The price on Amazon is $19.98 free shipping.
We also have our product on QVC which we are on live a number of times a year. QVC's price is $17.00 plus $3.50 shipping making it $20.50 making QVC's price higher.
We explained that once our product is added to the cart and you go to check out the shipping is added.
We asked them to please check that out to verify that the price is actually higher on QVC than It is on Amazon.
We provided the link to do so. It won't let me add the link here but if you go QVC search MAMMOTH GRIP you can verify this.
Please check it out, add to cart, view cart and you will see the shipping and handling charge QVC charges.
We have been selling on Amazon since January, 2022 at $19.98 and have never had this issue until recently when we had to raise our price a little due to increasing materials cost to manufacture our product. When we did it seems that triggered a bot. We put the price back to $19.98 in hopes we would get the buybox back.
Also, I find it quite odd that on our Seller Central Home page under recommendations, to match competitive price it says:
Competitive External Price
$17.00
Your Price + Shipping
$19.98 + $0.00
Please note that our price shows the price plus $0.00 shipping. QVC's shows $17.00 but fails to see or mention the $3.50 shipping.
It seems to me that that if we did have a shipping charge that would be added to our Amazon price but not in the case of the external price during evaluation.
That is a double standard when amazon is evaluating pricing.
Case ID: 17279159211
Your help would be greatly appreciated.
@Michelle_Amazon
@Seller_2UJnNa1JwkTwE
@Glenn_Amazon
@Micah_Amazon
@Yokie_Amazon
@Atlas_Amazon
@Sonny_Amazon
@Glenn_Amazon
@Bryce_Amazon
@Emet_Amazon
@Webb_Amazon
@Cooper_Amazon
We lost the buybox due to invalid external competetive price Please help!
Good afternoon,
We lost the buybox due to an invalid external competitive price. We escalated the case and we received a message back that the internal team checked it and gave the same pat answer as the first without actually verifying that the external price was invalid. They did this even though we provided detailed info proving that the external price is invalid.
Our ASIN is B09R288M3Z. The price on Amazon is $19.98 free shipping.
We also have our product on QVC which we are on live a number of times a year. QVC's price is $17.00 plus $3.50 shipping making it $20.50 making QVC's price higher.
We explained that once our product is added to the cart and you go to check out the shipping is added.
We asked them to please check that out to verify that the price is actually higher on QVC than It is on Amazon.
We provided the link to do so. It won't let me add the link here but if you go QVC search MAMMOTH GRIP you can verify this.
Please check it out, add to cart, view cart and you will see the shipping and handling charge QVC charges.
We have been selling on Amazon since January, 2022 at $19.98 and have never had this issue until recently when we had to raise our price a little due to increasing materials cost to manufacture our product. When we did it seems that triggered a bot. We put the price back to $19.98 in hopes we would get the buybox back.
Also, I find it quite odd that on our Seller Central Home page under recommendations, to match competitive price it says:
Competitive External Price
$17.00
Your Price + Shipping
$19.98 + $0.00
Please note that our price shows the price plus $0.00 shipping. QVC's shows $17.00 but fails to see or mention the $3.50 shipping.
It seems to me that that if we did have a shipping charge that would be added to our Amazon price but not in the case of the external price during evaluation.
That is a double standard when amazon is evaluating pricing.
Case ID: 17279159211
Your help would be greatly appreciated.
@Michelle_Amazon
@Seller_2UJnNa1JwkTwE
@Glenn_Amazon
@Micah_Amazon
@Yokie_Amazon
@Atlas_Amazon
@Sonny_Amazon
@Glenn_Amazon
@Bryce_Amazon
@Emet_Amazon
@Webb_Amazon
@Cooper_Amazon
11 replies
Seller_EWkS4dAhbq4Az
Please look into this.
Thanks
@Michelle_Amazon
@Seller_2UJnNa1JwkTwE
@Glenn_Amazon
@Micah_Amazon
@Yokie_Amazon
@Atlas_Amazon
@Sonny_Amazon
@Glenn_Amazon
@Bryce_Amazon
@Emet_Amazon
@Webb_Amazon
@Cooper_Amazon
@Dougal_Amazon
Manny_Amazon
Hello @Seller_EWkS4dAhbq4Az,
To give customers the best possible shopping experience, sellers must meet performance-based requirements to be eligible to compete for Featured Offer placement. This means that not all sellers may be eligible for the Featured Offer. I won't be able to provide any details on how this selection is determined beyond the information provided in the Become the Featured Offer help page.
At this time, I have initiated an internal review of your Featured Offer Eligibility for the products mentioned in case 17279159211. I won't be able to give details on the results but I will indicate when the review is complete.
Regards,
- Manny
Seller_qJ93IV0xMooLO
We are having the exact same issue. Very frustrating. Following along in hopes that yours gets solved and I can get some advice!
