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Seller_dJmmaolexIEr5

White listed

Hello does anyone have any experience with Amaon removing your ability to sell a brand that is gated but you are white listed to sell. We have an agreement with a brand to be their sole distributor on amazon canada and 4 times in the past 3 years Amazon has slowly moved a large percentage of those branded ASIN's to our stranded inventory saying QUALIFICATION REQUIRED BRAND. They also don't allow us to replenish any of those branded ASIN's while this mistake is in place. The other 3 times we have emiled Jeff and eventually had the issue fixed but I have been waiting for a response from that email and in the mean time seller supoort has come back over 20 times with the same srtandard template saying click the reqest to sell button to seek approval. This can not be done as I have expalined to them every time as the brand is gated. Does anyone have any idea how to get this case escalated to executive seller relations team so they can correct the error?

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Tags:Compliance, Listing deactivated, Restricted Products
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Seller_dJmmaolexIEr5

White listed

Hello does anyone have any experience with Amaon removing your ability to sell a brand that is gated but you are white listed to sell. We have an agreement with a brand to be their sole distributor on amazon canada and 4 times in the past 3 years Amazon has slowly moved a large percentage of those branded ASIN's to our stranded inventory saying QUALIFICATION REQUIRED BRAND. They also don't allow us to replenish any of those branded ASIN's while this mistake is in place. The other 3 times we have emiled Jeff and eventually had the issue fixed but I have been waiting for a response from that email and in the mean time seller supoort has come back over 20 times with the same srtandard template saying click the reqest to sell button to seek approval. This can not be done as I have expalined to them every time as the brand is gated. Does anyone have any idea how to get this case escalated to executive seller relations team so they can correct the error?

Tags:Compliance, Listing deactivated, Restricted Products
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Christine_Amazon

Hello @Seller_dJmmaolexIEr5

This is Christine from Amazon forums.

I would like to ask for the most recent case with Seller Support in order to further investigate your issue.

Hope you have a great day!

Christine

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Seller_dJmmaolexIEr5

White listed

Hello does anyone have any experience with Amaon removing your ability to sell a brand that is gated but you are white listed to sell. We have an agreement with a brand to be their sole distributor on amazon canada and 4 times in the past 3 years Amazon has slowly moved a large percentage of those branded ASIN's to our stranded inventory saying QUALIFICATION REQUIRED BRAND. They also don't allow us to replenish any of those branded ASIN's while this mistake is in place. The other 3 times we have emiled Jeff and eventually had the issue fixed but I have been waiting for a response from that email and in the mean time seller supoort has come back over 20 times with the same srtandard template saying click the reqest to sell button to seek approval. This can not be done as I have expalined to them every time as the brand is gated. Does anyone have any idea how to get this case escalated to executive seller relations team so they can correct the error?

28 views
7 replies
Tags:Compliance, Listing deactivated, Restricted Products
00
Reply
user profile
Seller_dJmmaolexIEr5

White listed

Hello does anyone have any experience with Amaon removing your ability to sell a brand that is gated but you are white listed to sell. We have an agreement with a brand to be their sole distributor on amazon canada and 4 times in the past 3 years Amazon has slowly moved a large percentage of those branded ASIN's to our stranded inventory saying QUALIFICATION REQUIRED BRAND. They also don't allow us to replenish any of those branded ASIN's while this mistake is in place. The other 3 times we have emiled Jeff and eventually had the issue fixed but I have been waiting for a response from that email and in the mean time seller supoort has come back over 20 times with the same srtandard template saying click the reqest to sell button to seek approval. This can not be done as I have expalined to them every time as the brand is gated. Does anyone have any idea how to get this case escalated to executive seller relations team so they can correct the error?

Tags:Compliance, Listing deactivated, Restricted Products
00
28 views
7 replies
Reply
user profile

White listed

by Seller_dJmmaolexIEr5

Hello does anyone have any experience with Amaon removing your ability to sell a brand that is gated but you are white listed to sell. We have an agreement with a brand to be their sole distributor on amazon canada and 4 times in the past 3 years Amazon has slowly moved a large percentage of those branded ASIN's to our stranded inventory saying QUALIFICATION REQUIRED BRAND. They also don't allow us to replenish any of those branded ASIN's while this mistake is in place. The other 3 times we have emiled Jeff and eventually had the issue fixed but I have been waiting for a response from that email and in the mean time seller supoort has come back over 20 times with the same srtandard template saying click the reqest to sell button to seek approval. This can not be done as I have expalined to them every time as the brand is gated. Does anyone have any idea how to get this case escalated to executive seller relations team so they can correct the error?

Tags:Compliance, Listing deactivated, Restricted Products
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Christine_Amazon

Hello @Seller_dJmmaolexIEr5

This is Christine from Amazon forums.

I would like to ask for the most recent case with Seller Support in order to further investigate your issue.

Hope you have a great day!

Christine

00
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user profile
Christine_Amazon

Hello @Seller_dJmmaolexIEr5

This is Christine from Amazon forums.

I would like to ask for the most recent case with Seller Support in order to further investigate your issue.

Hope you have a great day!

Christine

00
user profile
Christine_Amazon

Hello @Seller_dJmmaolexIEr5

This is Christine from Amazon forums.

I would like to ask for the most recent case with Seller Support in order to further investigate your issue.

Hope you have a great day!

Christine

00
Reply
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