Ungating Issue Case ID: #17865715791
Hello, I have submitted legitimate invoices for my order in order to gain approval, but my application has been repeatedly denied by Amazon’s automated system, which incorrectly claims that my invoices are not real or have been edited. I want to clarify that the invoices I provided are authentic, the transaction was completed, and the documents were issued directly by a reputable wholesaler. All this information can be accessed online.
I respectfully request a manual review of my application and a transparent explanation for the denial. I would appreciate the opportunity to speak with a live agent to ensure my case is handled fairly and to resolve this matter efficiently.
For additional context, I want to mention that the first time I saved the invoice file, I accidentally exported the webpage as a PDF, which may have triggered Amazon’s detection system. The second time, I downloaded the invoice directly from the wholesaler’s website in the correct format. However, now the system seems to interpret this as a resubmission of the same invoice, leading to repeated rejections. I have made multiple attempts to clarify the situation and provide supporting documentation, but I continue to receive automated responses without specific feedback or guidance. My invoices meet all Amazon requirements: they are recent, finalized, issued by a reputable supplier, and include all necessary business and product information.
I look forward to your response and assistance in resolving this issue.
Case ID: #17865715791
@Manny_Amazon @Glenn_Amazon @Michelle_Amazon @Jameson_Amazon @Joey_Amazon
Ungating Issue Case ID: #17865715791
Hello, I have submitted legitimate invoices for my order in order to gain approval, but my application has been repeatedly denied by Amazon’s automated system, which incorrectly claims that my invoices are not real or have been edited. I want to clarify that the invoices I provided are authentic, the transaction was completed, and the documents were issued directly by a reputable wholesaler. All this information can be accessed online.
I respectfully request a manual review of my application and a transparent explanation for the denial. I would appreciate the opportunity to speak with a live agent to ensure my case is handled fairly and to resolve this matter efficiently.
For additional context, I want to mention that the first time I saved the invoice file, I accidentally exported the webpage as a PDF, which may have triggered Amazon’s detection system. The second time, I downloaded the invoice directly from the wholesaler’s website in the correct format. However, now the system seems to interpret this as a resubmission of the same invoice, leading to repeated rejections. I have made multiple attempts to clarify the situation and provide supporting documentation, but I continue to receive automated responses without specific feedback or guidance. My invoices meet all Amazon requirements: they are recent, finalized, issued by a reputable supplier, and include all necessary business and product information.
I look forward to your response and assistance in resolving this issue.
Case ID: #17865715791
@Manny_Amazon @Glenn_Amazon @Michelle_Amazon @Jameson_Amazon @Joey_Amazon
10 replies
Michelle_Amazon
Hello @Seller_zN32dpNL9jns1,
Thanks for reaching out. I am investigating this issue and will follow up as soon as I have more information.
Regards,
Michelle