My listing been deactivated in error?
Hello
Please help. my listing has been deactivated wrongly and claimant refuse to take down the retract the claim. I have submitted my designs right to amazon but they keep rejecting, its like they don’t read but rather resend the same message again
Please what do I do
My listing been deactivated in error?
Hello
Please help. my listing has been deactivated wrongly and claimant refuse to take down the retract the claim. I have submitted my designs right to amazon but they keep rejecting, its like they don’t read but rather resend the same message again
Please what do I do
13 replies
Seller_ZrQt8Lko8zuBj
What is the item in question?
Any details?
Seller_ZjP8ZtsOt6RSR
We removed some of your listings because we received a report from a rights owner that they may infringe the rights owner’s design right. The rights owner communication about the alleged infringement and the listings we removed are at the bottom of this message.
Why did this happen?
We received a report from a rights owner alleging that one or more of your listings may be infringing the intellectual property rights of others. Listing content infringing on the intellectual property of others is against our policies.
We’re here to help.
If you need help better understanding what is causing this, please search for “Intellectual Property Violations” in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/external/201361070).
How do I reactivate my listing?
Please provide the following to reactivate your listing:
- A letter of authorization or a licensing agreement from the manufacturer or Rights Owner demonstrating that your products are lawful. External links are not accepted. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff.
How do I submit this information?
Go to Received Intellectual Property Complaints under the Product Policy Compliance section in account health (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa) and locate the deactivation record for this product listing. Click on the Appeal button next to the listing deactivation record to submit information necessary to reactivate your listing.
Have your listings been removed in error?
If you have never sold or listed the product, please reach out to us and tell us.
If you think that the rights owner has made an error in sending the notice, please reach out to the rights owner and ask for a retraction of the notice. To retract the complaint, the rights owner must send the retraction to us at notice-retraction@amazon.co.uk or use the retraction function in Brand Registry.
These are the rights owner’s contact details:
– remove
– removee
We can only accept retractions if the rights owner clearly states that they made an error. For any other reason, please explain to us why you were warned in error so that we can investigate the case.
What happens if I do not send the requested information?
If we do not receive the requested information, your listings will remain inactive.
Rights owner communication: This item clearly infringes on our design rights.
Please remove it from the marketplace.
ASIN: B09MC6RKQ3
B094VSSXJB
Infringement type: Design Right
Infringement type: 6121568
Complaint ID: 7569048072
Seller_DROodOAYHftnc
My husband was given a similar mug when he reached a certain age ! - Aldi colours and basic logo design, but saying ‘Oldi’ - available on Amazon and many other sites.
Seller_zSgC5zKFELg5A
Hello @print212,
I understand that you need help with reactivation of your listings.
We totally understand that you had these set of design listing since January 2021 (03/01/2021) but if you have design registered after the listing date of the asin, it will not be accepted as it reflects that you didn’t have the approvals before listing the product as suggested by @Venessa_Amazon.
Else, I would suggest you to please provide the information suggested in above thread by @Venessa_Amazon.
Kindly reach out to us on this thread if you have any other concern.
Regards,
Nehal
