Limited Access, Can't Update/Add credit card info
hi there,
We haven't used our Amazon Japan account in a few years and it got suspended by Amazon due to the expired credit card on file. I am trying to update or add a new credit card but it doesn' allow to do so - it just keeps saying you have limited access to make any changes....
this becomes an impossible loop - can't update credit card -> can't activate account and verse vice.
emailed the Japan support but you kept asking me to use a different brower, tried with Microsoft Edge, Firefox, same issue - limited access to account and can't update payment information.
Can anyone help?
Limited Access, Can't Update/Add credit card info
hi there,
We haven't used our Amazon Japan account in a few years and it got suspended by Amazon due to the expired credit card on file. I am trying to update or add a new credit card but it doesn' allow to do so - it just keeps saying you have limited access to make any changes....
this becomes an impossible loop - can't update credit card -> can't activate account and verse vice.
emailed the Japan support but you kept asking me to use a different brower, tried with Microsoft Edge, Firefox, same issue - limited access to account and can't update payment information.
Can anyone help?
1 reply
Remy_Amazon
Hello @Seller_5RZL4SOV7Zdwy,
I see you've been facing issues with updating your credit card in the Japan marketplace. Have you been able to get this resolved? If not, can you please share with me a case ID from the Japan account so that I can assist you further?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Thanks,
Remy
