Dear Amazon team:

We have encountered a tricky problem and need your help. Our account has two products that have been removed from the EU sites including Germany, France, Italy, Spain, the Netherlands, and Belgium. We have provided the conformity statements, testing reports, packaging drawings, and usage instructions in various languages for these two products as per your request, but the appeal has been consistently rejected due to the lack of signature in the conformity statements. However, in reality, our conformity statements contain signatures. Another reason for rejection is that the instruction manual needs to include six languages: DE/FR/ES/IT/NL/BE, but there is actually no Belgian language. Therefore, it is not a problem for us to provide instructions in five languages: DE/FR/IT/ES/NL. At present, we can only appeal through a case because the records in the backend have disappeared. Could you please help us check the reasons for the rejection of the appeal? Even though we have submitted compliant materials, it has been consistently rejected. Could you please help us submit it to the internal team for a second review? Thank you, the relevant case IDs are 11086927552 and 11086884012.