Amazon absolves itself of responsibility for destroying your item en route FBA
I received a message today from a customer in France who received a boxed action figure absolutely destroyed en route. Apparently, Amazon thinks it is okay to send items like this in a plastic bag. I spoke to Seller ‘Support’ today and as usual it’s all my fault!
I quote:-
Kindly note that it is your responsibility to conclude correct preparation required to ship your products safely to Amazon and for them to be safely transported to your customers. In some cases, the Preparation Category may not be identified, and Preparation Guidance may not be available. In such cases, product preparation may still be required for these products. FBA fulfillment fee does not include special packaging of your products.
So in other words: we’ll chuck it in a plastic bag as at heart we couldn’t give a shit about your business.
Oh and by the way when it comes back we’ll call it ‘Customer damaged’ so you as a seller pick up the tab.
Seller Support in my opinion has deteriorated over the last three years.
Amazon absolves itself of responsibility for destroying your item en route FBA
I received a message today from a customer in France who received a boxed action figure absolutely destroyed en route. Apparently, Amazon thinks it is okay to send items like this in a plastic bag. I spoke to Seller ‘Support’ today and as usual it’s all my fault!
I quote:-
Kindly note that it is your responsibility to conclude correct preparation required to ship your products safely to Amazon and for them to be safely transported to your customers. In some cases, the Preparation Category may not be identified, and Preparation Guidance may not be available. In such cases, product preparation may still be required for these products. FBA fulfillment fee does not include special packaging of your products.
So in other words: we’ll chuck it in a plastic bag as at heart we couldn’t give a shit about your business.
Oh and by the way when it comes back we’ll call it ‘Customer damaged’ so you as a seller pick up the tab.
Seller Support in my opinion has deteriorated over the last three years.
61 replies
Seller_Rkf2znCXtSZpI
I thought everything FBA was sent boxed?
Seller_EJIX7rqDNQJi2
As you know, fragile items have their own packaging requirements which you need to follow.
You need to prepare the items to ensure they will not get damaged during transit and while being handled by Amazon.
Each of them needs to pass a 125-cm drop test without any items breaking. A drop test consists of five drops: On the base, on the top, on the longest side, on the shortest side and on a corner. The items should not move or shake within the container, and should pass a vigorous shake test without any items breaking.
Here you can learn more:
Here you can review the general packaging requirements:
In addition, review this detailed guide:
https://images-na.ssl-images-amazon.com/images/G/02/images/FBA-Prep-Matrix_UK_EN_final.pdf
Seller_peDwbbfBk34CQ
Unfortunately, whether you like it or not, Kika is right.
Amazon will not take responsibilty, period.
Knowing that, you can prepare as well as you can. Make a bubble wrap ball if it is very valuable.
And always be ready to lose money due to “unfair” circumstances.
Seller_RnDSpi3VaWB4x
Forgive me but people seem to be missing the point here. I use all sorts of extra packaging to protect my items. In this case, no amount of bagging would have protected the item as Amazon put the item in a bag themselves which is wholly inadequate for the purpose. It should have gone in a box - it is simple as that.
Seller_wqciCXuQbNS4p
I sympathise with the OP here. The goods are clearly supplied in retail packaging which is not packaging designed to be used in transit.
I could understand the critiscism of the OP if Amazon had merely added a packing label to the product packaging, (like they do on some larger electrical items,) but not if Amazon have chosen to use a poly bag, which they have. Purely by determining that the product need a poly bag, then surely they concede that the goods need further packaging and as such, should have packaged it accordingly. Not in a poly bag.
Whever I receive such products from Amazon, it’s always delivered in a box, whiuch is correct, so why not in this case? And at the end of the day, what’s the FBA fee for? Apart from picking and delivery charge? Goods should be packed accordingly.
Seller_Yja9oH7DLHk2I
I have the same problem with a lot of my items.
I also get frustrated when items get returned with the reason damaged in transit.
Amazon then reassess the product. They say as the outer box was not damaged then I must have delivered it to FBA damaged.
Amazon FBA reject any item with the slightest mark on the box. Therefore I know that it was delivered in mint condition.
If the customer then received it damaged then the damage must have happened when it was in Amazon’s care but they never accept responsibility.
Seller_2Ha5RWfyf5NUS
After seeing how Amazon package their own products for orders that I place with them, I would never in a million years use FBA. Together with all the other ‘errors’ and charges they make, would not trust them with my stock ever!
