The buyer left a product review in the seller's feedback

The buyer left a product review in the seller's feedback, and Amazon refuses to remove it. I receive the same response each time: "We’re unable to remove this feedback because the feedback for order doesn't meet our guidelines for suppression. "

According to deletion rules, feedback should be deleted if the entire text is a product review. The comment in question is: "Very disappointed with the quality of the product. It hasn’t been a month and it broke completely."

There are no words in the comment that characterize the quality of the seller's service. Could anyone from Amazon help me? @Rose_Amazon @KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon@Roberto_Amazon

Your assistance is greatly appreciated. Thank you in advance.

Case ID 15509146741