Featured Offer glitch for all listings again. Moderators, please help!
@Michelle_Amazon
Eight months ago we lost the buy box on almost all of our hundreds of listings in just one night. We sell new books. I researched this problem on the forum and found that the same thing has happened to many other sellers. There is a forum thread (which I cannot find at the moment) dedicated to this problem Some of the effected sellers wrote on the forum that having the featured offer possibility suddenly removed from all their listings has happened to them more than once. Well, it just happened to us again. We’ve had practically no sales the past couple days and today I noticed that our Buy Box/Featured Offer average, which is always between 50% and 70% is now at 4%.
For sellers here who are unfamiliar with this problem---which is a glitch---I am not referring to losing the Buy Box for a product or two, which always happens to sellers. I’m talking about a problem that causes sellers to lose the featured offer status on all of their listings all at once.
Can a moderator please help?? We are getting no sales. Thank you!!
By the way, Michelle_Amazon helped us to resolve this last time.
Featured Offer glitch for all listings again. Moderators, please help!
@Michelle_Amazon
Eight months ago we lost the buy box on almost all of our hundreds of listings in just one night. We sell new books. I researched this problem on the forum and found that the same thing has happened to many other sellers. There is a forum thread (which I cannot find at the moment) dedicated to this problem Some of the effected sellers wrote on the forum that having the featured offer possibility suddenly removed from all their listings has happened to them more than once. Well, it just happened to us again. We’ve had practically no sales the past couple days and today I noticed that our Buy Box/Featured Offer average, which is always between 50% and 70% is now at 4%.
For sellers here who are unfamiliar with this problem---which is a glitch---I am not referring to losing the Buy Box for a product or two, which always happens to sellers. I’m talking about a problem that causes sellers to lose the featured offer status on all of their listings all at once.
Can a moderator please help?? We are getting no sales. Thank you!!
By the way, Michelle_Amazon helped us to resolve this last time.
7 replies
Seller_rGcQW1yb6ZWbC
If your percentage went from 50%-70% to 4%, then you didn't lose buy box eligibility. Your percentage was just reduced.
Something had to have happened. Aswe all know, the site is run by bots, not actual people. So, what changed? Did you have a claim, chargeback, bad feedback? Did you cancel an order? Late delivery?
Sometimes, the buy box percentage will go down because your sales percentage goes down. I read a long time ago that if you have less than x number of sales in a 30 or 60 day period, your percentage goes down. I know that's a double edged sword, but I can't disagree with how the numbers play.
Anyway, something happened. There is no glitch. A 'glitch' is an over-used term when no one else knows the real answer. People or an external influence cause glitches, not machines. A programmer changed a line of code could cause a glitch. Data was entered that caused circular logic can cause glitch. A mouse bit through wiring could cause a glitch. A brown-out of the power source can cause a glitch. Glitches do not happen on their own.
Manny_Amazon
Hello @Seller_RHFv8huX5pyu2,
To give customers the best possible shopping experience, sellers must meet performance-based requirements to be eligible to compete for Featured Offer placement. This means that not all sellers may be eligible for the Featured Offer.
If you can provide your case ID related to requesting to become Featured Offer, I'll review the details and see if there's anything that can be done to be eligible for the Featured Offer.
Please note that Amazon does not guarantee Featured Offer selection for any seller and I won't be able to provide any details on how this selection is determined beyond the information provided in the Become the Featured Offer help page.
Regards,
- Manny
