Wrong estricted Product Violation
Hello Amazon Community and Moderators,
I’m reaching out because I need urgent help with the suspension of our new product, an international travel adapter.
The suspension notice says:
"Your product has been identified as a 3-Prong to 2-Prong Adapter Grounding Outlet Converter or Electrical Adapter. These products do not meet Canadian safety standards and are prohibited for sale or listing on Amazon.ca."
However, our product isn’t a “cheater plug” but an international travel adapter ( with a partnered patented Company) meant for use overseas. According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there’s an exemption for equipment designed specifically for use outside Ontario. The relevant exemption states:
"(d) Equipment designed for use outside Ontario. You don’t need approval for electrical equipment intended solely for use outside Ontario, because no applicable Canadian standard or certification program applies. An example would be travel adapter plugs for using electrical equipment overseas."
Before listing, we verified with Seller Support that we needed compliance with UL/CSA 60950-1 or UL/CSA 62368-1. Our product is certified under UL/CSA 62368-1, so it meets the necessary safety standards and should not be restricted.
Despite this, our listing was suspended, and we’re getting the same generic responses from Amazon support. Many similar products, including ones from our supplier for other brands, are still listed and sold on Amazon. It seems like our case hasn’t been reviewed properly.
Could a moderator please help escalate our case and review it thoroughly?
Wrong estricted Product Violation
Hello Amazon Community and Moderators,
I’m reaching out because I need urgent help with the suspension of our new product, an international travel adapter.
The suspension notice says:
"Your product has been identified as a 3-Prong to 2-Prong Adapter Grounding Outlet Converter or Electrical Adapter. These products do not meet Canadian safety standards and are prohibited for sale or listing on Amazon.ca."
However, our product isn’t a “cheater plug” but an international travel adapter ( with a partnered patented Company) meant for use overseas. According to the Canadian Electrical Code (CEC) and the Ontario Electrical Safety Authority (ESA) Code (based on the 2021 CEC), there’s an exemption for equipment designed specifically for use outside Ontario. The relevant exemption states:
"(d) Equipment designed for use outside Ontario. You don’t need approval for electrical equipment intended solely for use outside Ontario, because no applicable Canadian standard or certification program applies. An example would be travel adapter plugs for using electrical equipment overseas."
Before listing, we verified with Seller Support that we needed compliance with UL/CSA 60950-1 or UL/CSA 62368-1. Our product is certified under UL/CSA 62368-1, so it meets the necessary safety standards and should not be restricted.
Despite this, our listing was suspended, and we’re getting the same generic responses from Amazon support. Many similar products, including ones from our supplier for other brands, are still listed and sold on Amazon. It seems like our case hasn’t been reviewed properly.
Could a moderator please help escalate our case and review it thoroughly?
17 replies
Jurgen_Amazon
Hello @Seller_DTLIWqtQN2xwz,
Thank you for contacting Amazon Forums.
For this type of situations, you need to appeal through the notification received in your email or your Seller Central Account. If you have appealed already and want us to take a look, please share the case you opened to address this, as well as the ASIN you are referring to.
Jurgen
