"OTHERS" unexplained charges
@Micah_Amazon Can you check case ID 16503683511 and/or 16504914281? These have been transferred to the appropriate team, but I have not received any updates. Thank you
Also, the case ID's opened in relation to these charges.
6 "Others" charges with no associated ID's.
12/19/2023 -$203.65 ID 14507058031, 14545166371, 15205615791
3/29/2024 -$166.67 ID 15029888991, 15052314281, 15062783321, 15116105221, 15140974921
6/24/2024 -$448.10. ID 15503373231, 15525646261, 15585281751
8/1/2024 -$431.71 ID 15754773861, 15896712801, 16293110121
10/15/2024 -$212.89. ID 16486905501
10/18/2024 -$903.68 ID 16503683511
All of these cases were transferred with no reply, some as far out as 11 months ago. Thank you
Per your request, I am attaching the link for the original post I made that you wanted on its new thread
9 replies
Seller_i6S8knzW6zU6Z
While you're waiting for input from Micah, here are a couple of starting points that might help you investigate these charges:
- Payments Settlement Reports: These provide a detailed breakdown of all revenue and costs, both at the account level and for individual orders. This report includes very specific information that can help clarify unexpected charges.
- PPC Invoices: If you’re running ads, checking your PPC invoices can also be helpful, as they provide details on ad spend that might explain some of the "Others" charges.
If you’re selling in multiple marketplaces, it’s best to go through these steps for each marketplace individually. Hopefully, these steps can provide some insight while you're waiting for further support!
Best of luck, Michael
Micah_Amazon
Hello @Seller_hHhl1JQKae5rV,
Thank you for your post. My apologies on the frustration this has caused. I will review the most recent case Id and respond back shortly. Are you not able to view the question mark link on the top of the transaction to view details? You can modify the transaction summary view using the filter and search options.
Filter view by: Use this option to choose the type of transactions to display:
- All transaction types: This is the default.
- Order Payment
- Refund
- Miscellaneous Adjustment: This includes service-related fees such as subscription fees, and other Amazon-initiated credits and charges.
- Chargeback Refund: A buyer initiates a refund through their credit card company.
- A-to-z Guarantee Refund: For more information see the A-to-z Guarantee Help page.
Looking forward to your response.
Cheers,
Micah
