URGENT Need Guidance for Account Deactivation and Verification Issues
I recently received two notifications from Amazon UK regarding the deactivation of my seller account and the inability to open a Selling on Amazon payment account due to verification issues. I am in urgent need of assistance to resolve these matters.
The first notification mentioned the deactivation of my seller account in the UK. It was deactivated due to the need for additional documentation for identity verification, including a business license and a utility bill. I have provided the requested documents, but I haven't received any response from Seller Verification. What should be my next steps to reactivate my account?
The second notification pertained to my inability to open a Selling on Amazon payment account. This issue is causing significant challenges for my business. Are there specific steps I should follow to address this verification issue and open the payment account?
I would greatly appreciate any guidance or insights from sellers who may have encountered similar situations or anyone familiar with the resolution process for these issues. Your assistance will be invaluable in helping me get back on track with my selling activities on Amazon.
Has anyone experienced a similar account deactivation due to verification issues? If so, how did you resolve it?
I've been asked to provide specific documents for verification. What are the best practices for submitting these documents to expedite the reactivation process?
Is there a specific way to contact Amazon Seller Support in the UK when account suspension affects my ability to open a new case or access the appeal option?
URGENT Need Guidance for Account Deactivation and Verification Issues
I recently received two notifications from Amazon UK regarding the deactivation of my seller account and the inability to open a Selling on Amazon payment account due to verification issues. I am in urgent need of assistance to resolve these matters.
The first notification mentioned the deactivation of my seller account in the UK. It was deactivated due to the need for additional documentation for identity verification, including a business license and a utility bill. I have provided the requested documents, but I haven't received any response from Seller Verification. What should be my next steps to reactivate my account?
The second notification pertained to my inability to open a Selling on Amazon payment account. This issue is causing significant challenges for my business. Are there specific steps I should follow to address this verification issue and open the payment account?
I would greatly appreciate any guidance or insights from sellers who may have encountered similar situations or anyone familiar with the resolution process for these issues. Your assistance will be invaluable in helping me get back on track with my selling activities on Amazon.
Has anyone experienced a similar account deactivation due to verification issues? If so, how did you resolve it?
I've been asked to provide specific documents for verification. What are the best practices for submitting these documents to expedite the reactivation process?
Is there a specific way to contact Amazon Seller Support in the UK when account suspension affects my ability to open a new case or access the appeal option?
4 replies
Seller_RyBiR05Djvp7V
Hello @Seller_nwJZjz5OJNzn8,
This is Amelia from Amazon to assist you.
Thank you for sharing a screenshot of the notification you received promptly.
There are certain policies that Amazon expects its sellers to follow while operating the platform, and Amazon Services Europe Business Solutions Agreement is one among them.
For the verification you need to submit one of the below utility bills:
1. Piped gas
2. Natural gas
3. Electricity
4. Mobile phone
5. Fixed-line phone
6. Internet service
Kindly consider the below points as a requirement for the documents before a submission:
• Should be valid (not expired, revoked, or closed)
• Be high-quality, in color, and unobstructed (not angled, blurry, or cropped)
• Show the full page, it should not be a screenshot
• Display matching information (such as your ID number or name) that you use to register to sell on Amazon
• Be scanned images, or a photo taken from your mobile device’s camera (no screenshots)
• Display the full document (front and back, if applicable)
• Be less than 10MB in size
• Be in one of these formats: gif, png, jpg, pdf, and docx.
• Do not include special characters in the file name (examples: $, &, or #)
• Be authentic and unaltered
• Name and address must be visible.
• If a utility bill for the given address is not under your name, provide a utility bill associated to the address used to register, and any other supporting documents that prove you are operating from that address, even if the bill is not under your name.
• Must be issued within the last 90 days.
Important: Before submitting these documents you need to ensure that the name and address on the document must match the information entered in Seller Central.
We recommend you to reach out to Account health support team using “Call me now button” to discuss and learn more about appeal rejection support so that team can help you through it.
If you need any further assistance, you can post here so that we can help you. The forums community and I are here to support you.
Regards,
Amelia
