My eligibility for premium delivery has been removed, on the defect report the one parcel causing the problem is not showing as scanned on the report but shows delivered 2 days before the delivery date, i raised a case with seller support who have responded with this

Hello from Amazon Selling Partner Support,

Having read your email, we see that your order ##########shows delivered 6th June 2 days before delivery date, hence you want to reinstate your Premium Delivery eligibility.

Please be informed that to reinstate your Premium Delivery eligibility, you need to send us a Plan of Action that includes a root cause analysis of the performance issues and a plan to address these issues within a defined time period.

A Plan of Action should be sent to op-pso-vtr-appeals@amazon.co.uk

For more information about Premium Shipping eligibility, please visit the below link:

https://sellercentral-europe.amazon.com/help/hub/reference/G201605110

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

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how do I respond when they confirm report is wrong and I need to make an action plan any moderators can help with this please