Account diactivation
Hello everyone,
My account has been deactivated due to cournterfeit complain. I have been struggling to get it reactivated for the past 2 months. I have provided amazon all the details I had but they are still unable to confirm authencity of the product. Here is the last response I recieved from amazon. Please let me know if anyone can help me. Thank you
Hello,
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.
What happens now?
Your account will remain deactivated. If we do not receive the requested information your account will remain deactivated.
How do I appeal this decision?
If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
Review our past communications with you that specify the information required to appeal this decision.
Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the "Account Health" page in Seller Central and we will investigate your concern:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
ASIN: B0CRPBHJ7P
Sincerely, Merchant Review Team, Amazon.com
Account diactivation
Hello everyone,
My account has been deactivated due to cournterfeit complain. I have been struggling to get it reactivated for the past 2 months. I have provided amazon all the details I had but they are still unable to confirm authencity of the product. Here is the last response I recieved from amazon. Please let me know if anyone can help me. Thank you
Hello,
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.
What happens now?
Your account will remain deactivated. If we do not receive the requested information your account will remain deactivated.
How do I appeal this decision?
If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
Review our past communications with you that specify the information required to appeal this decision.
Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the "Account Health" page in Seller Central and we will investigate your concern:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
ASIN: B0CRPBHJ7P
Sincerely, Merchant Review Team, Amazon.com
2 replies
Seller_nRFmxiQg4EGrw
What were you trying to sell? (ASIN is gone).
Where did you source it?
If it's branded, do you have permission FROM THE BRAND to sell their products on Amazon?
CR_Amazon
@Seller_GhDowOCHujI2O
Hello there, my name is CR. It appears that your most recent submission is currently being evaluated and is in progress. Please know that I am not a member of Seller Support or Account Health but can see that it is in review.
Please continue to monitor your performance notifications for future updates to your submission. That will be where you are communicated with.
CR_Amazon
