Listing not searchable because of missing browse node
I have a listing that had been selling then suddenly stopped, which is when I noticed that though it's active, it is no longer searchable. Seller support said its missing the browse node and no surprise --only the brand owner can fix it. The actual brand owner does not sell on Amazon so I assume it's another seller who may or may not still be on the listing. They said if I believe it's a listing or policy violation I can report it, but I don't know who's claiming to be the brand owner. I also don't understand how this can occur so frequently. I hesitate to waste time even asking seller support for help because 9 times out of 10 the response is that only the brand owner can fix it, but on my listings it's never the actual brand owner who's claiming they are. A brand owner wouldn't have glaring mistakes in a listing for their own product and would want their product to be searchable and in this case I know for a fact that the actual brand owner is not selling on Amazon. Generally if the true brand owner is selling it, I'm not. It just doesn't make any sense. Doesn't it require some kind of proof to claim you're a brand owner? Does anyone know of any solution to this problem or should I just accept defeat and remove my inventory?
Listing not searchable because of missing browse node
I have a listing that had been selling then suddenly stopped, which is when I noticed that though it's active, it is no longer searchable. Seller support said its missing the browse node and no surprise --only the brand owner can fix it. The actual brand owner does not sell on Amazon so I assume it's another seller who may or may not still be on the listing. They said if I believe it's a listing or policy violation I can report it, but I don't know who's claiming to be the brand owner. I also don't understand how this can occur so frequently. I hesitate to waste time even asking seller support for help because 9 times out of 10 the response is that only the brand owner can fix it, but on my listings it's never the actual brand owner who's claiming they are. A brand owner wouldn't have glaring mistakes in a listing for their own product and would want their product to be searchable and in this case I know for a fact that the actual brand owner is not selling on Amazon. Generally if the true brand owner is selling it, I'm not. It just doesn't make any sense. Doesn't it require some kind of proof to claim you're a brand owner? Does anyone know of any solution to this problem or should I just accept defeat and remove my inventory?
10 replies
Seller_NbYSGJ8Tehgbv
If you are the only seller, try submitting a full update product feed with the correct browse node.
If there is more than one seller, you should accept defeat and remove your inventory.
Glenn_Amazon
Hello @Seller_BNf3eiKqXQUUO,
Thank you reaching out with your concerns with your product with a missing Browse Node. In general you should be able to provide a Browse Node if none is being provided as indicated by @Seller_NbYSGJ8Tehgbv.
You can also attempt to add the Browse Node via the Self Service Tool. If you are still having issues please provide your most recent Seller Support Case ID and I will investigate to see if there are any other options I can offer. Thank you for your understanding.
-Glenn
