I can't reactivate my seller account
Hello, I am trying to reactivate my seller account after not using it for a long period of time.
On the home page of my account I see this message "Your account has been deactivated. Please click "Reactivate Your Account" below to resume selling"
That takes me to the Account health screen with a button that says "Reactivate my Account"
This leads me to a page that says
You must successfully address all issues below to qualify for account reactivation.
Violations: 0
September 14, 2024 - March 13, 2025
Target: 0 Issues
There are no issues and no buttons or forms to interact with on this page?
How do I reactivate my account?
I can't reactivate my seller account
Hello, I am trying to reactivate my seller account after not using it for a long period of time.
On the home page of my account I see this message "Your account has been deactivated. Please click "Reactivate Your Account" below to resume selling"
That takes me to the Account health screen with a button that says "Reactivate my Account"
This leads me to a page that says
You must successfully address all issues below to qualify for account reactivation.
Violations: 0
September 14, 2024 - March 13, 2025
Target: 0 Issues
There are no issues and no buttons or forms to interact with on this page?
How do I reactivate my account?
3 replies
Seller_kIukTwdhvntAp
"I am trying to reactivate my seller account after not using it for a long period of time."
Did you just let it go dormant, or was it suspended?
If it was just dormant, you can try this on your BUYER SIDE since it may unclog some Amazon gerbil tubes--
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Atlas_Amazon
Hello @Seller_zogmbbf5K9qo6
Hello, I am trying to reactivate my seller account after not using it for a long period of time.
Thank you for the information that you have provided regarding the recent impact to your account that you have observed. I understand that there does not appear to be any details available for you to reference which is causing increasing frustration as you attempt to get re-established on the platform. I do want to provide support so I have gone ahead and communicated with another team regarding your situation, and they are currently in the process of identifying the issue.
As of now, I do not have any information to provide guidance with. However, I will continue to monitor the situation for any new updates that may become available. If you observe any changes in the status or receive any new messaging, please refer back to this thread so that guidance may be provided.
Best,
Atlas
Atlas_Amazon
Hello @Seller_zogmbbf5K9qo6
I wanted to follow up with you as I have heard back from our teams regarding your situation. They have gone ahead and taken action to remove the restrictions on the account, so you should not be seeing the banners any longer. I encourage you to review and verify that you are not being impacted any further. If you are still seeing an issue, please refer back to this thread with a screenshot that includes the date and time so I may work with my team.
Otherwise, no additional action will be required from you. However, I will encourage you to continue to utilize the forums for any future concerns so that the community and myself may provide support to you.
Best,
Atlas
