Request for Moderator to Assist Regarding Video Rejection
Requesting for assistance since my video is rejected and it states that "The video provides medical advice, negatively refers to professional medical advice, or makes false medical claims" but if you watch the video, there are no false medical claims or negative references to professional medical advise, it is simply a product breakdown video. I opened several cases but then the resolution always tells me to email "community-help@amazon.com". After sending several emails I have yet to hear back from "community-help@amazon.com" regarding the videos I've tried to upload.
Email sent:
Inquiry type: video rejection dispute
Marketplace: Amazon North America United States
ASIN: B07Y5QSXQZ
Video ID: 0be385cc66a747cfa6780977c9a4fe2c
I've confirmed with Seller Support that the video does not contain any medical claims or advise so I am unsure of what needs to be changed in order to achieve a successful upload.
1 reply
Glenn_Amazon
Greetings @Seller_piMKnUvqN87xe,
Thank you for reaching out with your concerns. I would recommend you review the Prohibited Product Claims help page to review why your video was rejected and ensure that you don't make any claims. Do you have a script/text of the video you could share so I could review as well? Thank you for your understanding.
-Glenn
