My Account is Deactivated - Violation of Seller Code of Conduct
Hi All,
My account was deactivated after receiving the below email from Amazon:
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Dear Seller,
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed and pending orders have been canceled. Funds will not be transferred to you but will stay in your account and you won’t be able to create removal orders, while we work with you to address this issue. Amazon’s Business Solutions Agreement can be found at https://sellercentral.amazon.com/gp/help/1791.
Why is this happening?
We have taken this measure because information available to us indicates that this account has misused Amazon’s services in violation of our Seller Code of Conduct (https://sellercentral.amazon.com/gp/help/G1801)
Examples of violations of the Seller Code of Conduct include, but are not limited to, attempting to manipulate sales rank, artificially inflating web traffic, or allowing other parties to act on your behalf in a way that violates Amazon’s policies.
How do I address the issue?
You need to complete virtual identity and supply chain verification over a video interview. To reserve a time slot for the interview, fill out the form here
After we receive your response on this form, we’ll invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
What happens if I do not sign-up for virtual identity and supply chain verification?
If we do not receive a re-activation request through the form above, your Amazon selling account and associated FBA inventory with your account will remain deactivated.
We’re here to help If you have questions about the information requested above or if you believe your account has been deactivated in error, please contact us by following the instructions in the banner on the top of your Account Health page (https://sellercentral.amazon.com/performance/dashboard).
Thank you
Amazon
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I am truly shocked by this and do not have the smallest idea why has this happened. When I check my amazon seller central dashboard, I see that they asked me to upload invoices of the products that I sell. import documents, proof of trademark or patents.
I have uploaded all those and even my Trademark registration certificate. My product is a private labelled product and I work directly with my manufacturer and all invoices are from them. As per the email I need to do a verification interview and I need to book 3 slots which the closest is a week away! I find it unbelievable to wait for a week for this call while my account is deactivated and having a new shipment arriving in a week or 2. I called SS to know more and they said there is nothing we can do and you need to wait for the verification interview.
Has anyone faced this before? I am extremely surprised as I did not violate anything. Can anyone help me please with this. I don't understand how is seller conduct related to invoices and shipping documents. Something does not make sense. I have been working on this business for 3 years and building and spent a lot to keep building it and it feels heartbreaking to have this happen.
Regards
My Account is Deactivated - Violation of Seller Code of Conduct
Hi All,
My account was deactivated after receiving the below email from Amazon:
------------------------------------------------------------
Dear Seller,
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed and pending orders have been canceled. Funds will not be transferred to you but will stay in your account and you won’t be able to create removal orders, while we work with you to address this issue. Amazon’s Business Solutions Agreement can be found at https://sellercentral.amazon.com/gp/help/1791.
Why is this happening?
We have taken this measure because information available to us indicates that this account has misused Amazon’s services in violation of our Seller Code of Conduct (https://sellercentral.amazon.com/gp/help/G1801)
Examples of violations of the Seller Code of Conduct include, but are not limited to, attempting to manipulate sales rank, artificially inflating web traffic, or allowing other parties to act on your behalf in a way that violates Amazon’s policies.
How do I address the issue?
You need to complete virtual identity and supply chain verification over a video interview. To reserve a time slot for the interview, fill out the form here
After we receive your response on this form, we’ll invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
What happens if I do not sign-up for virtual identity and supply chain verification?
If we do not receive a re-activation request through the form above, your Amazon selling account and associated FBA inventory with your account will remain deactivated.
We’re here to help If you have questions about the information requested above or if you believe your account has been deactivated in error, please contact us by following the instructions in the banner on the top of your Account Health page (https://sellercentral.amazon.com/performance/dashboard).
Thank you
Amazon
----------------------------------------------------------
I am truly shocked by this and do not have the smallest idea why has this happened. When I check my amazon seller central dashboard, I see that they asked me to upload invoices of the products that I sell. import documents, proof of trademark or patents.
I have uploaded all those and even my Trademark registration certificate. My product is a private labelled product and I work directly with my manufacturer and all invoices are from them. As per the email I need to do a verification interview and I need to book 3 slots which the closest is a week away! I find it unbelievable to wait for a week for this call while my account is deactivated and having a new shipment arriving in a week or 2. I called SS to know more and they said there is nothing we can do and you need to wait for the verification interview.
Has anyone faced this before? I am extremely surprised as I did not violate anything. Can anyone help me please with this. I don't understand how is seller conduct related to invoices and shipping documents. Something does not make sense. I have been working on this business for 3 years and building and spent a lot to keep building it and it feels heartbreaking to have this happen.
Regards
37 replies
Seller_kIukTwdhvntAp
"Examples of violations of the Seller Code of Conduct include, but are not limited to, attempting to manipulate sales rank, artificially inflating web traffic, or allowing other parties to act on your behalf in a way that violates Amazon’s policies.
Have you paid any services for reviews or feedback?
Have you solicited reviews or feedback yourself?
Have any family members or friends purchased your products and left reviews?
Is your supplier "offshore' and perhaps selling IP to you that is actually just over production and belongs to someone else? The TM is not a proof of the product and IP -- just the name itself!
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....
Seller_UcH7KtRLg9ohW
You will never get a valid, detailed reason from Amazon.
Seller_HRcJa1gdGHeov
Based upon the request for a video call and the supporting documents, it sound like they have a problem with your supply chain.
Have you started selling any new products? Started using a new suppliers?
Did you set up a time for the video call?
Emet_Amazon
Hello @Seller_7sA1d3PhuDQoZ,
Thank you for posting your concerns with your code of conduct violation.
How do I address the issue?
You need to complete virtual identity and supply chain verification over a video interview. To reserve a time slot for the interview,
As the original notice you provided states, this video call is to verify and confirm your supply chain. The code of conduct policy can include quite a few subjects but with your particular situation, it would be related to the supply chain review.
Have you started selling any new products? Started using a new suppliers?
Did you set up a time for the video call?
As @Seller_HRcJa1gdGHeov, inquired, have you set up your video call times, if so which days did you select?
When it comes to these types of situations it can be related to the products listed, shipped in or sourced. You've mentioned that your manufacture has a patent in China, do they have any patents registered in the US, or only in China? As mentioned by @Seller_kIukTwdhvntAp, do you have a letter of authorization, or can you provide invoices that show you're sourcing these products appropriately and from a supplier that meets our supply chain standard?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_uho7UM7JV9xRX
I'm experiencing the same issue. Somehow they were not satisfied with my supply chain system and they deactivated my account. I had an embarrassing video interview. Amazon guy's camera was off and I had to defend myself as if I am in a court. Once he even asked me: Sir, I see you are getting phone notifications, are you also talking with someone? He was thinking I was getting help from someone. Anyway they did not reinstate my account then they did not accept my further appeal. Yesterday I reached out to account health department. They guided me how to make another appeal and they said they would let the team know about it. I will submit another appeal. My account is still deactivated. I wish you good luck and hope you will resolve your problems immediately
Seller_7sA1d3PhuDQoZ
I wanted to reply to my post for anyone who will face the same thing in the future. My account got reactivated. Never understood the reason behind the deactivation but the account was just reactivated apparently after their review. The question remains, was it fair? was it justified? what about sales rank I lost? keywords I dominated? IPI score that dropped? surcharge fees I incurred? Etc...
Will I be compensated? don't think so.
Thanks!
