order id 112-2848585-2099403

I hope this message finds you well. I am writing to address a recent issue with a customer regarding a price difference and subsequent return request, which resulted in negative feedback. I would like to request the removal of this feedback and provide an explanation of the situation.

Situation Summary:

A customer expressed their intention to return a product due to a price difference and mentioned the possibility of providing negative feedback. I explained Amazon's return policy to the customer, emphasizing that the ASIN in question is not enrolled in the free return program. I also informed them that returning the item due to a price difference may incur a return shipping fee, as per Amazon's policy. I shared the relevant Amazon policy link with the customer.https://www.amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7 and share this better price avaible screenshot

Furthermore, I advised the customer to return the item in its original packaging to avoid a restocking fee, in accordance with Amazon's policy. Despite shipping the product on time and delivering it as promised, the customer left negative feedback, stating that we were unhelpful and did not care about the customer. They also mentioned that the item was opened, so I reiterated that if the item arrives opened, a restocking fee may apply since we do not sell used items as new to our customers.

**Example to Illustrate the Situation:**

For instance, consider a customer who purchases a blender for $50 and later finds the same blender listed for $45. They may wish to return the blender due to the price difference. However, since the blender's ASIN is not part of the free return program, the customer may be charged a return shipping fee. Additionally, if the blender is returned opened or not in its original packaging, a restocking fee may apply. These terms are clearly outlined in Amazon's return policy, which was shared with the customer.

**Customer's Feedback and Clarification:**

The customer left negative feedback, stating: "I requested a price difference credit but the seller wasn’t helpful at all. When I mentioned I’d just return it for the cheaper price, they said I’d have to pay shipping and a restocking fee. Definitely doesn’t care about the customer."

I would like to clarify that our response was strictly in accordance with Amazon's policies. We explained the return policy accurately and provided the necessary links to Amazon's guidelines. We also ensured the customer was informed about potential charges related to return shipping and restocking fees, which apply when an item is returned for a price difference and if it is not in its original packaging. Despite these efforts to communicate transparently and fairly, the customer left negative feedback.

Given that we shipped the correct product on time and in compliance with Amazon's guidelines, I kindly request the removal of this negative feedback to maintain our standing and commitment to excellent customer service.

Thank you for your understanding and assistance in this matter.

Best regards,