Amazon is granting A to Z Claims to thieves and scammers
Dear Amazon,
A customer ordered a product from me valued at $4,262.98
The customer confirmed they received the product in perfect condition.
The order number is 702-1935260-2337824
Amazon gave this customer a full refund of $4,262.98 and they did not require the customer to return the product to me.
I am requesting that Amazon reverses this fraudulent A to Z Claim and return the money to me.
I don't understand why Amazon is working with thieves and scammers to steal from their sellers.
This is not the first time it's happened. I am extremely upset that Amazon deducted $4,262.98 from my bank checking account.
I sent the customer numerous messages through Amazon Messaging and they refuse to respond. I don't have any way to contact the customer to request they send it back to me.
I would like this money returned to me. Thank you.
Amazon is granting A to Z Claims to thieves and scammers
Dear Amazon,
A customer ordered a product from me valued at $4,262.98
The customer confirmed they received the product in perfect condition.
The order number is 702-1935260-2337824
Amazon gave this customer a full refund of $4,262.98 and they did not require the customer to return the product to me.
I am requesting that Amazon reverses this fraudulent A to Z Claim and return the money to me.
I don't understand why Amazon is working with thieves and scammers to steal from their sellers.
This is not the first time it's happened. I am extremely upset that Amazon deducted $4,262.98 from my bank checking account.
I sent the customer numerous messages through Amazon Messaging and they refuse to respond. I don't have any way to contact the customer to request they send it back to me.
I would like this money returned to me. Thank you.
51 replies
Christine_Amazon
Hello @Seller_yU10W2TDP8gOW
This is Christine from Amazon Forums.
I was checking the A to Z claim to have a better understanding of this situation.
And I do see in this case the order was shipped after the ship date, and it was delivered after the max EDD which was on 26/5/2023 and this package show as delivered on 8/9/2023.
For this reason, the claim was granted.
Please see our guidelines for shipping in point number 1 in the help page below:
Prevent an A-to-z Guarantee claim
Amazon’s A-to-z Guarantee claims
Hope you have a better understanding of the decision of the claim.
Christine.
Seller_yU10W2TDP8gOW
Dear @Ricardo_Amazon , will you please help me?
Seller_yU10W2TDP8gOW
Could you please help me @Sunnie_Amazon ??
Seller_VXA2aspMqpZ4o
Yes it would appear that the seller screwed up here with their delivery date and yes technically based on policy the seller lost the claim. But regardless of late delivery or not can someone please tell me of other business that would refund over $4,000.00 without getting a return of the product? I know of none.
Yes I can certainly see where a discount is in order if the seller was that late on delivery but for the customer to receive the FULL amount when they do have the the product is ridiculous! This nonsense needs to stop.
It is easy for amazon to grant almost all A-Z claims. The money is not coming out of their bank account. It's always the seller that takes the hit.
Seller_yU10W2TDP8gOW
Hello @Lucre_Amzn - Could you please help me with this issue?
Seller_yU10W2TDP8gOW
Dear @Christine_Amazon, thank you for checking on this. Could you put me in touch with someone who could help me get my money back? Who could I call on the phone? I'm not giving up until I receive my money or merchandise back.
Seller_yU10W2TDP8gOW
Dear @Ricardo_Amazon @Christine_Amazon @Sunnie_Amazon @Lucre_Amzn , Please help me get my money or merchandise back. This is a fraudulent A to Z Claim and should not have been granted to the customer. They are happy with their purchase and did not request a refund
