Amazon Refunding Customers...
Customer placed an order for two items. They contacted us via our own website to say that one of the items hadn’t arrived and I said that as the order was FBA, they needed to contact Amazon.
They’ve contacted Amazon and Amazon have refunded them for the entire order, not just the one item that was missing.
Am I correct in thinking Amazon will reimburse me for this in due course?
Amazon Refunding Customers...
Customer placed an order for two items. They contacted us via our own website to say that one of the items hadn’t arrived and I said that as the order was FBA, they needed to contact Amazon.
They’ve contacted Amazon and Amazon have refunded them for the entire order, not just the one item that was missing.
Am I correct in thinking Amazon will reimburse me for this in due course?
4 replies
Seller_ZJhFeE3tNKzfh
Seller_3Bellp4jUVZBD
Probably not, theyre very hit and miss. 2 or 3 years ago, you would be given a reason for every refund, but they stopped that system. You would know from the nature of the refund, ie del address inaccesible, that you'd get the item back. Now, because items can take 45 days to get back into inventory, it can take that long before you know, and receive a re-imbursement notice by email.
Seller_fj3M54GkuGQyT
A bit of an update, and a further question for opinions...
The customer has now placed a new order (FBM) for the same item that they said hadn't arrived with their FBA order. However, as I say, they have already been refunded for the item they didn't receive AND the item they did receive.
I'm tempted to refuse to send the FBM order until the customer has paid for the item they did receive. My metrics can take a late shipment or a cancellation so I'm not concerned about that but what would you do?
Currently, the item they ordered is no longer in stock on FBA and I'm quite happy to not send any stock (it's not a huge seller) just to stop the customer getting one but am I wrong to do this?
