A customer has received an item today and reached out to us saying it did not work. We'll share the conversation with the sensitive information of the customer removed to explain how scammers behave and how Amazon enables them.

- They reach out with a valid concern, and we seek to help them. We assure them that if the help we provide does not work, we'll be issuing them with a prepaid return label. They claim the item is damaged.

- We ask them to provide evidence of damage, and to provide information on what the damage is. They don't share evidence, just repeating their claim.

- Before letting us reply, they contact Amazon's support team. This is where it gets bad, as Amazon's support agents are terribly ill-equipped to deal with such problems so much so that they resort to enabling this behaviour. Note the "Return requested: No" part. The scammer has started to contradict himself. If you note the remarks "he does not care", you can see how the scammer is more interested in causing a problem rather than fixing one. Also I fail to see how this has anything to do with the nation.

- We reply to him, immediately assuring him that he'll receive a return label if the troubleshooting we provide does not work. We provide him with the instructions issued by Ninja. Just to note, we helped another customer from the UAE solve their problem for the same item with these instructions.

- This is the response we get. He has contacted support once again and falsely claimed that he went through all the steps. How do we know it's false? Step 2 instructs the user to keep the item in the freezer for 24-48 hours. The item was delivered today, so it hasn't even been 24 hours since he received the item! We'll see how this turns out, but I'm writing this to explain how scammers get their way by bullying Amazon into submission, which in turn results in Amazon bullying the sellers. I'd like to hear what Amazon agents here think of their colleague's behaviour, and what they usually do (if anything at all) in cases like these.