@Sarah_Amzn@Spencer_Amazon@Ezra_Amazon @Angie_Amazon

We have an issue with FC 's particularly in Europe marking our footwear as " damaged by customer " if received without the laces being relooped into the shoe. It would take 2 minutes to carry out and save all the hassle for both parties

I have had some success in establishing a dialogue with Seller Support and on one occasion received a reimbursement of the fees .

However every single time once we receive the shoes back via our German address there is nothing wrong with the shoes , except this lace issue

Frankly fed up with being told that AmAZON CANNOT RESELL THE SHOES WITH THE LACES NOY LOOPED .

For the love of god why can they not do a simple task in FC