Hello @Seller_sKBGbhQXYTA07,

Thank you for posting your concerns with your account deactivation.

Seller_sKBGbhQXYTA07

My Amazon account has got deactivated due to identity verification issue. It stated the following documents are needed for verification

-- A dated bill from a utility company (gas, electricity, water, mobile phone, landline phone, or Internet)

I had provided all of those documents but my account was not reactivated. Please help

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As you mentioned the specific concern that resulted in your account being deactivated was due to verification. As these situations can be rather ambiguous and create a bit of stress, I wanted to clarify with you what type of verification you encountered? Did you receive a performance notification advising on the situation, if so can you please post it here so I can ensure the proper guidance and support is being provided.

Typically when you are asked to complete a verification and provide a utility bill, we will ask that you ensure your documents meet all requirements mentioned in our seller identity verification help page. This help page provides specific document requirements, can you confirm if your utility bill meets these requirements:

• Be valid (not expired, revoked, inactive or closed).
• In order to ensure your documents are not rejected, make sure that they meet the following requirements
• Be high resolution and unobstructed (clear, readable, visible and in focus).
• Be complete and not cut off from any sides (not angled or cropped).
• Be a scanned image or photo of the original document taken from your mobile device's camera.
• Display the full document (front and back, if applicable).
• Be less than 50MB in size.
• Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
• Be authentic and unaltered.
• Must not be password-protected.
• Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.

You may also want to provide a government issued ID including the front and back in color as supporting information. I also wanted to point out a few common points that have caused issues in the past. When you provided your document was it an original copy that was scanned or had a photo taken of it? What was the file type or format used when you submitted these documents, were they in one of the recommended formats? Another concern commonly mentioned is the language of the utility bill. When providing the utility bill we request it be unaltered, this implies if your providers primary language is not on the list above you will need to submit the original document and language along with a notarized translation.

Seller_OvL8C4BJWiuS9

Names and addresses have to match exactly as to what you used to sign up with.

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I do appreciate you providing this example @Seller_OvL8C4BJWiuS9. As they mentioned, when you provide your documents and ID, please ensure your account information and utility bill match 100%. This will include spelling of name, any abbreviations, address and format of each. If there are any discrepancies with these, you will need to work with your utility provider to update the information, or ensure your seller account has been correctly updated to the accurate information that represents you and your store.

The forums community and I are here to support you. I do look forward to what additional information you can provide and how I can assist further in your situation.

Emet.