Reimbursement Reversed, but products found are expired.
Is there any answer to this? How can we build our business when Amazon keeps taking and taking?
A product is lost in the warehouse, we spend hours uploading pictures and invoices to get a few percent reimbursed. Then 6 months or two years later the product is found, and the reimbursement is reversed. The seller is now out the time, the product and any proceeds for their products. Further, they must pay to remove the items from Amazon and Amazon has quietly more than doubled those charges.
For my business, these products are perishable grocery items--chocolates lost in warehouses and left there over the summer. Some have been seasonal candies. The latest were lost in inbound in September 2024 and found this week. These products have a shorter expiration date and were found either expired or within 30 days of expiration.
Amazon insists that because these products were found, they are now my responsibility to remove, at my expense. While also reversing hundreds of dollars of reimbursements I will be out for removal or disposal.
Normally I would just take this as a part of doing business with Amazon. But this is the third or fourth time this has happened in just a few months. I keep opening cases, but I get the same response: We reserve the right to reverse a reimbursement, get your stuff out of the warehouse.
Why doesn't Amazon have a policy for perishables or seasonal products that they lose? Do they really need money this much?
If there is a kindhearted moderator out there that knows how to get my latest reversed reimbursement back, the latest case is 17191075591.
@Jameson_Amazon @TaylorR_Amazon @Dominic_Amazon@Bryce_Amazon
Reimbursement Reversed, but products found are expired.
Is there any answer to this? How can we build our business when Amazon keeps taking and taking?
A product is lost in the warehouse, we spend hours uploading pictures and invoices to get a few percent reimbursed. Then 6 months or two years later the product is found, and the reimbursement is reversed. The seller is now out the time, the product and any proceeds for their products. Further, they must pay to remove the items from Amazon and Amazon has quietly more than doubled those charges.
For my business, these products are perishable grocery items--chocolates lost in warehouses and left there over the summer. Some have been seasonal candies. The latest were lost in inbound in September 2024 and found this week. These products have a shorter expiration date and were found either expired or within 30 days of expiration.
Amazon insists that because these products were found, they are now my responsibility to remove, at my expense. While also reversing hundreds of dollars of reimbursements I will be out for removal or disposal.
Normally I would just take this as a part of doing business with Amazon. But this is the third or fourth time this has happened in just a few months. I keep opening cases, but I get the same response: We reserve the right to reverse a reimbursement, get your stuff out of the warehouse.
Why doesn't Amazon have a policy for perishables or seasonal products that they lose? Do they really need money this much?
If there is a kindhearted moderator out there that knows how to get my latest reversed reimbursement back, the latest case is 17191075591.
@Jameson_Amazon @TaylorR_Amazon @Dominic_Amazon@Bryce_Amazon
5 replies
Seller_9MdSmMvZ83jn0
Are your items set to "liquidate" vs dispose or return. It's a lot cheaper. Being so close to or beyond expiration I wouldn't worry about them ending back on Amazon.
Link to the comparison of return, disposal, liquidate: https://sellercentral.amazon.com/help/hub/reference/GZ5Q2VW5WF4JWRGC?mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A8V5PXWXLWBIG&mons_sel_persist=true
Bryce_Amazon
Good afternoon @Seller_02LDn74F78GVy,
Thanks for raising this issue here on the forums, and your patience while our team worked to review the details. I've never seen this use case pop up before, but I fully believe that an escalation is warranted given the details. I've passed the most recent case onto our partner team for review, they'll reach out to you likely early next week just based on their current timeline. If they end up opening a new case to work with you on this issue, I would encourage you to share the other Seller Support case examples where you've had reimbursements reversed in a similar manner.
- Bryce
