Business Price and Quantity Discounts (B2B) Major Problems Need to be Addressed
I enrolled in Business Price and Quantity Discounts about 10 months ago. I also believe this is called B2B pricing. My intention was to offer business or buyer's of multiple items a 5% discount without having to undercut other sellers & induce a price war but increase my sales/customer satisfaction. I believe it has increased my sales & I would love to continue offering it however I currently have it paused due to 2 major issues that need to be addressed before I would consider resuming it.
1. MINIMUM PRICE--When I list an item it (before I paused it) automatically puts in a minimum price which I don't want because as we all know 5 minutes after I list an item another seller USSUALLY undercuts me by a penny. When I would reprice using the old inventory page I would just change the minimum price to $9. (I don't sell anything under $14.98) so I didn't get my listing deactivated due to a low price error. The new inventory page makes me open another window to change the minimum price. I recently spent the major part of 2 days figuring out how to fix that (open a 2nd page since the new inventory page will not let me save a new minimum price) & correcting about 200 listings so they became active again. This will be an ongoing problem until the affected 3,300 listings are either sold or deleted.
2. BUSINESS PRICE--Even though this is currently paused it is still giving businesses a discount of the existing business price even though I just raised the minimum I sell an item for by $1., so in some cases my business price is now more, sometimes way more than the standard price, in other cases the business price is way less than a 5 % discount. I have not yet had the time to correct any of these--I am sure I have several 100 & would have to figure out how to edit business price. I tried to attach a couple screen shots but they didn't attach for some reason. In 1 my standard price is $49.98 & my business price is $61.06, in another my standard price is $14.98 & my business price is $17.10--probably not going to get any business sales that way. I Just sold a book for $13.28 which was supposed to be the business discounted by only 5% from the standard price of $14.98 so they got a bigger discount than they should have.
I am sure many other sellers that are enrolled in Business Price and Quantity Discounts have inactive listing due to the low price errors you just don't know it because you don't get the standard message "Listings deactivated due to potential pricing error" or see notice of this on your account health page. The only way you can tell is there will be a red box around you price & your minimum price--these listings are not visible to buyers.
Solution--Let me get rid of Business Price and Quantity Discounts completely so I would stop offering it at all (it won't let just delete it & even if it did I would need assurance it would not affect the affected listings) or stop filling in ANY MINIMUM PRICE & make it work where the "Business Price and Quantity Discounts" are actually 5% of the price the buyer purchases the item at not a stated "Business Price" which is related to a price that the item was once priced at.
Moderators--let me know if you have any questions on this. I have not opened a case on this. I did open 2 cases both closed without resolution 15990176971 & 15990420621 on issue 1. My faith in seller support is weak. I wish there was a way I could just bulk delete my minimum price on all of my listings.
Business Price and Quantity Discounts (B2B) Major Problems Need to be Addressed
I enrolled in Business Price and Quantity Discounts about 10 months ago. I also believe this is called B2B pricing. My intention was to offer business or buyer's of multiple items a 5% discount without having to undercut other sellers & induce a price war but increase my sales/customer satisfaction. I believe it has increased my sales & I would love to continue offering it however I currently have it paused due to 2 major issues that need to be addressed before I would consider resuming it.
1. MINIMUM PRICE--When I list an item it (before I paused it) automatically puts in a minimum price which I don't want because as we all know 5 minutes after I list an item another seller USSUALLY undercuts me by a penny. When I would reprice using the old inventory page I would just change the minimum price to $9. (I don't sell anything under $14.98) so I didn't get my listing deactivated due to a low price error. The new inventory page makes me open another window to change the minimum price. I recently spent the major part of 2 days figuring out how to fix that (open a 2nd page since the new inventory page will not let me save a new minimum price) & correcting about 200 listings so they became active again. This will be an ongoing problem until the affected 3,300 listings are either sold or deleted.
2. BUSINESS PRICE--Even though this is currently paused it is still giving businesses a discount of the existing business price even though I just raised the minimum I sell an item for by $1., so in some cases my business price is now more, sometimes way more than the standard price, in other cases the business price is way less than a 5 % discount. I have not yet had the time to correct any of these--I am sure I have several 100 & would have to figure out how to edit business price. I tried to attach a couple screen shots but they didn't attach for some reason. In 1 my standard price is $49.98 & my business price is $61.06, in another my standard price is $14.98 & my business price is $17.10--probably not going to get any business sales that way. I Just sold a book for $13.28 which was supposed to be the business discounted by only 5% from the standard price of $14.98 so they got a bigger discount than they should have.
I am sure many other sellers that are enrolled in Business Price and Quantity Discounts have inactive listing due to the low price errors you just don't know it because you don't get the standard message "Listings deactivated due to potential pricing error" or see notice of this on your account health page. The only way you can tell is there will be a red box around you price & your minimum price--these listings are not visible to buyers.
Solution--Let me get rid of Business Price and Quantity Discounts completely so I would stop offering it at all (it won't let just delete it & even if it did I would need assurance it would not affect the affected listings) or stop filling in ANY MINIMUM PRICE & make it work where the "Business Price and Quantity Discounts" are actually 5% of the price the buyer purchases the item at not a stated "Business Price" which is related to a price that the item was once priced at.
Moderators--let me know if you have any questions on this. I have not opened a case on this. I did open 2 cases both closed without resolution 15990176971 & 15990420621 on issue 1. My faith in seller support is weak. I wish there was a way I could just bulk delete my minimum price on all of my listings.
2 replies
Manny_Amazon
Hello @Seller_1Le3xvzF0gGyv,
Thanks for your feedback, and I understand this is a very frustrating experience. I have passed along your notes to the product team regarding your experience with the new Manage Inventory page and wanting to eliminate the Business Price, Quantity Discounts, and Minimum Price. I can't promise that this will get implemented, however I have made sure to note your frustrations around this process for awareness.
Regards,
- Manny