Hi everyone,

About a month ago, Amazon asked me to re-submit verification documents because my account had been inactive for a while. While I was uploading the documents, my internet connection dropped and some files didn’t upload properly.

Now the system doesn’t allow me to upload anything again. It keeps redirecting me to the same page or just goes back to the home screen without giving me the option to re-submit.

I’ve tried emailing seller-verification@amazon.com, but I keep getting a “mailbox full” error. I also tried contacting appeals@amazon.com, but all I get is an automatic reply saying I used the wrong channel.

I can still log into my Seller Central account, but I’m stuck—I can’t proceed with the verification and can’t get help from support. My documents (ID, bank statement, utility bill) are ready and complete, but I have no way to send them.

Has anyone experienced something similar or found a way to fix this?

If any moderators see this, I would really appreciate your help.

This situation is blocking me from getting my account reactivated and continuing my business.

Thanks in advance 🙏