Hello everyone,

I’m posting here out of frustration with an unjust A-to-Z decision that Amazon recently made, despite my following every rule to the letter. This incident has left me questioning Amazon's support for third-party sellers who work hard to satisfy their customers.

Here’s what happened:

October 18 – The customer reached out, saying one strap on the item was broken and requested a refund or replacement. I immediately responded and, within 48 hours, sent a prepaid return label for the item.

October 20 – After receiving the label, the customer messaged back with “please refund these are trash,” wanting a refund without even bothering to return the item. I again explained that a return was necessary for a refund. Simple, right?

October 21 – The customer contacted Amazon support twice in 20 minutes, asking for a return label they’d already received the day before. And here’s the kicker – after these duplicate requests, they filed an A-to-Z claim, which Amazon quickly approved, no questions asked!

Now I’m left with a black mark on my account over something I had zero control over. I followed Amazon's return process perfectly, gave the customer a return label immediately, and tried to make things right – yet Amazon sides with the buyer without even reviewing the facts.

This isn’t just about a single return; it’s about Amazon seemingly ignoring the hard work and policies we, as sellers, follow. When a customer outright refuses to return an item but gets their refund anyway, what message does that send?

I hope someone from Amazon can actually look into this case instead of brushing it off. This treatment is incredibly demoralizing, and it’s about time sellers like us are supported instead of automatically punished.

Thanks for listening.