Payment disbursment failed due to account health but health is green
Dear Team,
I hope you're doing well. I am reaching out regarding an issue I recently encountered with my account. Although my account health is currently 200, my payment was canceled with the reason provided as "your account is under review." However, when I checked the Account Health Performance notifications, there are no alerts or issues mentioned. I even spoken with support team, account health team they also said everything is fine at your end but still my payment is on hold with same reason.
Could you kindly clarify the reason for the review and why it affected my payment? I would appreciate any insights or assistance you can offer in resolving this matter.
Settlement Group:
23091011421
Payout Status:
Cancelled
Payout Amount:
$29.10
Thank you for your help!
Payment disbursment failed due to account health but health is green
Dear Team,
I hope you're doing well. I am reaching out regarding an issue I recently encountered with my account. Although my account health is currently 200, my payment was canceled with the reason provided as "your account is under review." However, when I checked the Account Health Performance notifications, there are no alerts or issues mentioned. I even spoken with support team, account health team they also said everything is fine at your end but still my payment is on hold with same reason.
Could you kindly clarify the reason for the review and why it affected my payment? I would appreciate any insights or assistance you can offer in resolving this matter.
Settlement Group:
23091011421
Payout Status:
Cancelled
Payout Amount:
$29.10
Thank you for your help!
6 replies
Seller_rI7BZIczK8iAC
But they tell you the reason:
You have to wait patiently till they finish their review. You will not go bankrupt for 29 dollars....
Seller_YVJjn4roJOqpm
These reviews happen for a myriad of reasons. You can find more information here.
"If your account exhibits multiple factors at one time, it could be placed under review.
You do not have a sufficient history of past sales. This can be either because you are new to the Amazon store or you have not sold for a long period. When you are new or have been dormant, it takes time to build up a positive history of buyer-seller transactions.
Multiple customers have indicated they did not receive the items they ordered (for example, by filing for refunds, A-to-z guarantee claims or posting negative feedback). We recommend that you work closely with your customers to resolve any issues and take steps to ensure prompt fulfillment of orders.
There is no tracking information available on your account or the tracking information is invalid. Valid tracking information can provide assurance to your customers that their orders are on the way and help Amazon validate that an order has been delivered. To access Amazon policies on tracking information, go to Valid Tracking Rate (VTR).
There has been an unusual change in your selling patterns. An unusual sales activity may include a recent spike in sales or significant change in the type of inventory you offer.
You are selling higher risk items. Higher risk items may include consumer electronics, computers or trending items.
You may be missing critical business information from your account that can help us validate positive buyer-seller history across other sales channels. Ensure that all your business information is up to date, including business website, address, and contact information, where applicable. Although this information is not mandatory it can verify your identity and expedite the review process."
They're going to monitor your account over the next 30 days. If they do not see a reason for policy violations, etc.. then you should receive a performance notification/e-mail stating they have released the hold on your funds. I would keep a check on those notifications over the month and answer them if they request any information.
Josh_Amazon
Hello @Seller_xTYPzvvs3mxxA,
This is Josh from Amazon. Thank you for contacting our Forums!
I have reviewed your account and can confirm that your account status is now normal and several disbursements have been successfully issued. The previous payment hold has been resolved.
If you need any additional assistance, please contact Seller Support.
Best regards,
-Josh
