Amazon A-Z glitch, getting nowhere with Seller support and Account Health
Hello @Daryl_Amazon@Jurgen_Amazon@Ricardo_Amazon@Sunnie_Amazon@Lucre_Amzn
We received an email from the A-Z team on order #701-2089416-8914607 stating " We have debited the amount from your account but have not counted the claim against your order defect rate."
Upon checking, the claim shows as "YES" under Order Defect Rate (ODR) impacted. We have contacted seller support and Account Health with multiple cases ( CASE ID#16871505601,16876362081, 16882922431, 16882850551, 16883039001) stating that the A-Z claim is affecting our ODR and would appreciate if our account health was updated to reflect the A-Z decision to not have our ODR affected.
We received multiple email's from the A-Z team stating " We have reviewed the buyer’s claim and the information you provided for order 701-2089416-8914607. Although we understand your position, we stand by our decision. "
We are not asking to have the claim reversed, we would like to have the claim removed from our ODR as stated in the initial email from the A-Z claim. Please advise.
Amazon A-Z glitch, getting nowhere with Seller support and Account Health
Hello @Daryl_Amazon@Jurgen_Amazon@Ricardo_Amazon@Sunnie_Amazon@Lucre_Amzn
We received an email from the A-Z team on order #701-2089416-8914607 stating " We have debited the amount from your account but have not counted the claim against your order defect rate."
Upon checking, the claim shows as "YES" under Order Defect Rate (ODR) impacted. We have contacted seller support and Account Health with multiple cases ( CASE ID#16871505601,16876362081, 16882922431, 16882850551, 16883039001) stating that the A-Z claim is affecting our ODR and would appreciate if our account health was updated to reflect the A-Z decision to not have our ODR affected.
We received multiple email's from the A-Z team stating " We have reviewed the buyer’s claim and the information you provided for order 701-2089416-8914607. Although we understand your position, we stand by our decision. "
We are not asking to have the claim reversed, we would like to have the claim removed from our ODR as stated in the initial email from the A-Z claim. Please advise.
3 replies
Nano_Amazon
Hello @Seller_4gxm98Ffbsp98
Thanks for reaching out to Amazon Forums. I've reviewed order #701-2089416-8914607, and I can confirm that this A-Z claim is currently not impacting your Order Defect Rate (ODR). It appears the decision has been reversed based on your appeal.
Please verify this information in your Account Health dashboard. If you notice any discrepancies or need additional assistance, feel free to let us know.
Kind regards,
Nano
