cancelled order and refunded, still showing as need to ship???
The last 2 weeks we had to cancel 2 orders due to lack of inventory. Used the same process we have for years and refunded the order with reason as "lack of inventory". Orders were always cancelled and refunded in full. However these 2 orders we have done the exact same process, But they are showing up as "refund applied" still need to ship them. Opened 2 different cases (not at same time) both useless as they do not read or understand the issue., no help what so ever. We know we will take a metrics hit, but why are they not being cancelled fully? The only common thing between them is they are both "business customers". Any ideas or help is appreciated.
[Moderator Edit: removed personal information]
cancelled order and refunded, still showing as need to ship???
The last 2 weeks we had to cancel 2 orders due to lack of inventory. Used the same process we have for years and refunded the order with reason as "lack of inventory". Orders were always cancelled and refunded in full. However these 2 orders we have done the exact same process, But they are showing up as "refund applied" still need to ship them. Opened 2 different cases (not at same time) both useless as they do not read or understand the issue., no help what so ever. We know we will take a metrics hit, but why are they not being cancelled fully? The only common thing between them is they are both "business customers". Any ideas or help is appreciated.
[Moderator Edit: removed personal information]
3 replies
Seller_Hf1YwDeB7gRa7
Maybe someone from Amazon can chime in on our situation? Any help tagging them would be appreciated
Jameson_Amazon
Hi @Seller_Hf1YwDeB7gRa7,
Thank you for reaching out about this!
If you haven't done so already, I'd recommend opening a case with Seller Support so that team can take a further look into these orders. Once you open that case, please send me the case ID and I'd be happy to monitor the correspondence and provide additional assistance if needed.
In the meantime, please let me know if you have any additional questions!
Thanks again,
Jameson
