Customer violating refunds policy by requesting multiple refunds for identincal product
I have a customer that repeatedly orders the same consumable product via my FBA account and then requests and receives a refund.
The product is partially consumed (3 out of 4 items) on each occasion, so I am unable to resell the item when it is returned and am charged for its disposal.
The return reason provided is that the "quality of the product is not acceptable." - The customer is very familiar with the product but is obviously abusing and violating the very liberal FBA returns and refund policy.
I have tried reporting this incident to Seller Central but keep getting advised to follow the following steps
1. Go to Seller Central > Performance > Account Health.
2. Click Report Abuse.
3. Report the abuse through the "An Abuse issue that is not addressed by the other topics in this menu" form.
However, when I follow these steps I get a message back informing me that this is the incorrect way to report such abuse, but I am never provided with the correct method.
How do I go about reporting this customer and getting him banned from ordering from my FBA account?
Customer violating refunds policy by requesting multiple refunds for identincal product
I have a customer that repeatedly orders the same consumable product via my FBA account and then requests and receives a refund.
The product is partially consumed (3 out of 4 items) on each occasion, so I am unable to resell the item when it is returned and am charged for its disposal.
The return reason provided is that the "quality of the product is not acceptable." - The customer is very familiar with the product but is obviously abusing and violating the very liberal FBA returns and refund policy.
I have tried reporting this incident to Seller Central but keep getting advised to follow the following steps
1. Go to Seller Central > Performance > Account Health.
2. Click Report Abuse.
3. Report the abuse through the "An Abuse issue that is not addressed by the other topics in this menu" form.
However, when I follow these steps I get a message back informing me that this is the incorrect way to report such abuse, but I am never provided with the correct method.
How do I go about reporting this customer and getting him banned from ordering from my FBA account?
4 replies
Ezra_Amazon
Hello @Seller_PmQpDu9F4aEbW,
Could you confirm if these are the orders having issues:
202-7232394-6190711, 202-4915530-7427536, 203-2715116-5525129 and 203-7492471-7205964.
They're all from the same customer? Can you share all the order examples from this buyer?
Thanks, Ezra
