Rejected compliance documentation
We are having a real problem with getting Amazon to accept documentation we've submitted for a large number of our products - whatever we try they keep rejecting the documentation with a nonsense automated reason.
This would be fair enough if it was happening to all products but we have products with the SAME documentation that has been accepted as compliant - and we're feeling the impact as we've now moved onto them removing some of our listings for 'safety reasons' at precisely the time when we would be expecting a large number of sales.
Has anyone else had this issue or can suggest a course of action as we seem to get the same non-helpful replies from Seller Support when we raise a case.
Rejected compliance documentation
We are having a real problem with getting Amazon to accept documentation we've submitted for a large number of our products - whatever we try they keep rejecting the documentation with a nonsense automated reason.
This would be fair enough if it was happening to all products but we have products with the SAME documentation that has been accepted as compliant - and we're feeling the impact as we've now moved onto them removing some of our listings for 'safety reasons' at precisely the time when we would be expecting a large number of sales.
Has anyone else had this issue or can suggest a course of action as we seem to get the same non-helpful replies from Seller Support when we raise a case.
1 reply
Sarah_Amzn
Hello @Seller_lLrdQzpCUbOXQ,
This is Sarah with Amazon.
I see that you have already created a thread regarding this topic.
I will be closing this thread as a duplicate of Compliance documentation for ineligible products
Kind regards,
Sarah.
