Incorrect Reimbursement value: £4 instead of £19 How to contest?
Incorrect Reimbursement value: £4 instead of £19
the FBA Lost and Damaged Inventory Reimbursement Policy: The policy states clearly that :
- The median price at which you have sold the item on Amazon over the past 18 months:
No item has been sold for less than £19.
£4 we will bear huge losses for no fault of ours.
Amazon support team just keeps sending cut copy-paste of the policy link without any justification on how they have come up with this £4 amount. based on their own policy.
Any suggestions will be helpful.
This is my last try to sell on Amazon.
Incorrect Reimbursement value: £4 instead of £19 How to contest?
Incorrect Reimbursement value: £4 instead of £19
the FBA Lost and Damaged Inventory Reimbursement Policy: The policy states clearly that :
- The median price at which you have sold the item on Amazon over the past 18 months:
No item has been sold for less than £19.
£4 we will bear huge losses for no fault of ours.
Amazon support team just keeps sending cut copy-paste of the policy link without any justification on how they have come up with this £4 amount. based on their own policy.
Any suggestions will be helpful.
This is my last try to sell on Amazon.
2 replies
Seller_77IcbQKVGdZo0
It is based on how you would normally receive after fees are removed. How much are the fees for the item? This will give you a better indication of how much you should have received.
You don’t get the full £19, you never get reimbursed for the referral or fulfilment fees on the product.
Seller_BS5lg2keRs2QO
You’ve missed out the rest of Amazon’s guidance - they look at all the things in the bulleted list to determine a value not just the one you quoted.
Whenever they offered me a low amount i’d send them a breakdown of the list price minus fees and they almost always increased the amount.
There’s also the possibility that the item was already deemed unsellable when further damaged / lost, in which case Amazon refund a reduced amount. What actually happened? Was the item lost or damaged, was it an FBA customer return?
