Money stuck in Account Level Reserve for 4 months no resolution
NEED HELP URGENT!!!!
CASE ID 15917682121
My payment all blocked into the "Account Level Reserve" and we can not get any money back almost 4 months. Over 1k+ Payment into the "Account Level Reserve" now. But the Account Health is "HEALTHY". We haven't get any notice from Amazon to explain what the reason? Tried many many times to make contact with Amazon different Teams, but still nobody give us a exact reply and when will solve this issue. All the cases just end up with status transferred with no resolution. What should we do? Anybody met this issue before?
If you met this issue before, would you please give us a guidance？ Highly appreciate.
Money stuck in Account Level Reserve for 4 months no resolution
NEED HELP URGENT!!!!
CASE ID 15917682121
My payment all blocked into the "Account Level Reserve" and we can not get any money back almost 4 months. Over 1k+ Payment into the "Account Level Reserve" now. But the Account Health is "HEALTHY". We haven't get any notice from Amazon to explain what the reason? Tried many many times to make contact with Amazon different Teams, but still nobody give us a exact reply and when will solve this issue. All the cases just end up with status transferred with no resolution. What should we do? Anybody met this issue before?
If you met this issue before, would you please give us a guidance？ Highly appreciate.
11 replies
CR_Amazon
Hello there @Seller_gK5jEbb15UY2p
My name is CR and wanted to hop in here to see if I could get some additional details here. It is a normal part of selling on Amazon to see funds in the Account level reserve section of the Statement View tab on your Payments report. It’s the amount of money that is reserved to ensure that you have enough funds to fulfill any financial obligations, such as refunds, claims, or chargebacks.
Is this your most recent case you have opened with Seller Support?
I am going to take a quick peek at your account and will return back here.
CR_Amazon
CR_Amazon
@Seller_gK5jEbb15UY2p
CR back here again.
I had a second to peek into your account and see that you have not received any recent disbursements and the above case # you provided has been transferred to a team without any further response back to you. I am going to reach out to the appropriate partner team here to see if I can get you any additional details here.
I am going to work on this now and get it submitted to the appropriate partner team. As soon as I hear anything back, I'll be sure to return back here and @ tag you for visibility.
CR_Amazon
