Simply question. How do I provide evidence to Amazon that we've never owned a separate account, if we haven't owned another account? We get the message below and Amazon have simply are ineffective, unprofessional and can't seem to understand that if we unaware of another account, let alone can't trace that account, how can we proven it's not our account?

"To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated."