I need to escalte my case with Amazon higher team
Hi Team
My account was deactivated due to inauthenticity issue on a specific Asin. I have got two order on this Asin. I have submitted the invoice of these two orders that are fulfilled through my supplier. But Amazon was rejected my appeal and asked for the supply chain documents. I have contacted to my supplier and requested them to provide me supply chain documents but they said they can't disclose their supplier information with their customers. I have also provided the screenshot of this email.
Then on my account health page, I choose the "Acknowledge the violation" and submitted the new appeal. In which, I have mentioned that my supplier is not giving the supply chain documents and also provided the email screenshot. I have also deleted the affected Asin and discontinued that product. I have also give full refund to the two customers who bought the product from me. I have also discontinued my sourcing with the suppliers who cannot provide the supply chain documents. I have also bought some inventory for the Future Product direct from the brand and also provided the Future Invoice and Order confirmation Screenshots.
But even after providing all these information, my appeal is rejecting with the same response. I want to escalate my case with higher team. The relevant case ids are 17046429921, 17035799871 and 16992148901. Even the support team is sending the same email rather than helping me.
Thanks
@CR_Amazon @Bryce_Amazon @Stevie_Amazon @KJ_Amazon@Seller_P63sAz32LmKPo
I need to escalte my case with Amazon higher team
Hi Team
My account was deactivated due to inauthenticity issue on a specific Asin. I have got two order on this Asin. I have submitted the invoice of these two orders that are fulfilled through my supplier. But Amazon was rejected my appeal and asked for the supply chain documents. I have contacted to my supplier and requested them to provide me supply chain documents but they said they can't disclose their supplier information with their customers. I have also provided the screenshot of this email.
Then on my account health page, I choose the "Acknowledge the violation" and submitted the new appeal. In which, I have mentioned that my supplier is not giving the supply chain documents and also provided the email screenshot. I have also deleted the affected Asin and discontinued that product. I have also give full refund to the two customers who bought the product from me. I have also discontinued my sourcing with the suppliers who cannot provide the supply chain documents. I have also bought some inventory for the Future Product direct from the brand and also provided the Future Invoice and Order confirmation Screenshots.
But even after providing all these information, my appeal is rejecting with the same response. I want to escalate my case with higher team. The relevant case ids are 17046429921, 17035799871 and 16992148901. Even the support team is sending the same email rather than helping me.
Thanks
@CR_Amazon @Bryce_Amazon @Stevie_Amazon @KJ_Amazon@Seller_P63sAz32LmKPo
18 replies
Seller_3JdZiJZEC9yro
@Seller_Zm7BX5HsoTRis @Christine_Amazon
Seller_rI7BZIczK8iAC
That is not possible and useless. You sold a brand without "Letter of Authorization" allowing you to sell it on Amazon. And maybe you don't have an invoice but a receipt.
That is enough for Amazon to never again reinstate your account. Amazon doesn't warn and doesn't forgive. Selling inauthentic products (fake) is a severe thing.
Where did you see that you can just buy things in a store or from a website and resell on Amazon? You need the permission from the brand to do so.
For anyone reading this, go to Seller University and learn HOW selling on Amazon has to be handled:
Seller_4zBzdtgCyS9EI
That means you purchased from someone who is NOT a brand approved wholesale distributor. that is why you need to vet your sources, such as calling the brand and making sure a supplier is authorized. Since they drop shipped for you, you never even saw the products you sold in person. You are not going to get your account back, or any money in your account paid out to you.
Seller_4zBzdtgCyS9EI
That means your supplier is retailer, not a brand approved wholesale distributor. Wholesale distributors don't buy from wholesale distributors.
Otherwise they would send you supply chain documentation.
There can be only one brand approved final retailer. If you never see the merch, you are not it, they are. You are just a name on an account.
Seller_4zBzdtgCyS9EI
no such thing on Amazon...search help for
"sourcing guidelines" and "violation invoice requirements"
those are POLICY
Seller_4zBzdtgCyS9EI
No, because you cannot proof you followed policy.
Appeals where you tell Amazon you wont violate policy AGAIN, are no longer accepted.
Seller_3JdZiJZEC9yro
@Christine_Amazon@Seller_Zm7BX5HsoTRis@Seller_P63sAz32LmKPo@KJ_Amazon@Stevie_Amazon
@Bryce_Amazon@CR_Amazon
