What do I do
We received your submission but do not have enough information to address the issues with your listings at this time. We cannot accept this invoice because:
You have provided an invoice that has not been fulfilled by the supplier. Work with your supplier to obtain an invoice that has been fulfilled.
To reactivate your listings, go to your Account Health and answer the questions regarding this violation and provide any requested documentation.
You need to send us the following information for the items listed below:
Copies of invoices or receipts from your supplier issued in the last 365 days
-- These documents should reflect your sales volume during the last 365 days.
-- Include contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. The total allowed attachment size is 10MB.
How to I submit the required information
To send us the required information, visit your "Account Health" in Seller Central and select the appeal link next to the impacted ASIN:
What happens if I do not submit the required information?
If we do not receive the requested information, your above items will remain inactive.
We're here to help
You can get help submitting your appeal in Seller Central Help:
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Abuse Escalations, Customer Trust and Partner Support
What do I do
We received your submission but do not have enough information to address the issues with your listings at this time. We cannot accept this invoice because:
You have provided an invoice that has not been fulfilled by the supplier. Work with your supplier to obtain an invoice that has been fulfilled.
To reactivate your listings, go to your Account Health and answer the questions regarding this violation and provide any requested documentation.
You need to send us the following information for the items listed below:
Copies of invoices or receipts from your supplier issued in the last 365 days
-- These documents should reflect your sales volume during the last 365 days.
-- Include contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. The total allowed attachment size is 10MB.
How to I submit the required information
To send us the required information, visit your "Account Health" in Seller Central and select the appeal link next to the impacted ASIN:
What happens if I do not submit the required information?
If we do not receive the requested information, your above items will remain inactive.
We're here to help
You can get help submitting your appeal in Seller Central Help:
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page in Seller Central:
The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Abuse Escalations, Customer Trust and Partner Support
6 replies
Seller_kIukTwdhvntAp
You have provided an invoice that has not been fulfilled by the supplier
What don't you understand? You provided a 'pro-forma' invoice and NOT a REAL one.
ACCEPTABLE INVOICES IN SELLER U
https://sellercentral.amazon.com/learn/courses?ref_=selleru_athena&courseId=becfc3b8-e830-4f94-95be-f3d3e11246a2&moduleId=b133c6c0-aa5a-405a-b58f-ac352e7e78c5&modLanguage=English&contentType=VIDEO&category=TUTORIAL&ref=xx_SellerUniversity_xxxx_meldedSidebarSearch&mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A3GGR36673XY11&mons_sel_persist=true&videoPlayer=youtube
HINT #1 -- VACATION MODE -- NOW!
HINT #2 -- SELLER U -- NOW!
https://sell.amazon.com/learn
HINT #3 -- Start writing your "please help with my Section 3 suspension' letter NOW. It will save you time when you get it.
For any rookies out there reading this, it is a near perfect example of how to get suspended on Amazon.
BEFORE even trying to start selling, ask yourself these questions --
DO YOU have an LOA from the brand allowing you to sell on here?
DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK.
NOTE the verification from the brand that the source is legitimate and authorized, NOT one of those touted on TikTok and YouTube as having "thousands of brands and products".
If you have watched any YouTube or TikTok videos FORGET everything you saw there.
Spend hours/days on Seller U and read the Forum to see all the really creative ways rookies find to get suspended by ignoring the advice above!
https://sell.amazon.com/learn
Atlas_Amazon
Hello @Seller_9ODPVw0SrTNS7
You have provided an invoice that has not been fulfilled by the supplier. Work with your supplier to obtain an invoice that has been fulfilled.
Thank you for the details regarding the issue you have seen with the review. I understand our team was unable to verify the acquisition of your inventory with the invoice you provided. Was this inventory that you had already provided payment for and do you have it in your possession? What kind of agreement do you have set up with your supplier?
Our team should be able to utilize the provided documents to verify the sourcing for the product. If they cannot confirm that your product was acquired through proper channels, they will be obligated to reject the information that you have provided. As mentioned in the messaging, we would advise on working with your supplier to acquire the needed documentation.
If you do not have the documents our team is looking for or the details cannot be verified, then we cannot guarantee a favorable outcome for the concern. We do encourage you to continue to provide any updates or information that you have in relation to this situation so we may provide further guidance.
Best,
Atlas
